Team Leader

Chick-fil-A Team Leader

At Chick-fil-A, Team Leaders are responsible for assisting the management team in all aspects of shift management and ensuring that each restaurant guest has an outstanding experience. Team Leaders are responsible for supervising assigned stations for an entire shift and may be assigned to open or close the restaurant in the absence of a manager; following established opening and closing procedures.

A job at Chick-fil-A is more than just a job. It's a stepping-stone to a successful future in the world of business. Here are some of the great benefits of working at Chick-fil-A:

• Flexible Hours - You probably have commitments to your family, friends, school or sports teams. We will try to arrange your work schedule around them.
• Closed Sundays - All Chick-fil-A restaurants are closed on Sundays so you can have a day off to spend with family and friends.
• Work Directly With A Chick-fil-A Operator - The Operator is an independent business person, responsible for the operation of the restaurant, who invests time in his or her employees, teaching them important business skills for the future.
• Competitive Pay - Along with a competitive paycheck, you will work in a nurturing environment where you will learn valuable business and people skills.
• Cool Gear and Free Food - We will provide you with cool Chick-fil-A gear, and free food when you work, as well as a 50% discount at all other times.
• It's a Great Place to Work - At Chick-fil-A, our Operators consider their team members to be more than just employees, they are a highly valued part of each Chick-fil-A restaurant. Our high retention rate is proof that team members really enjoy working at Chick-fil-A.

Responsibilities include:

• Ensure that Team Members follow recipes and read tickets to accurately prepare all orders.
• Ensure that Team Members are extremely accurate with weights and measurements for all recipe items.
• Ensure that Team Members work at a pace to maintain the restaurant's established speed of service guidelines.
• Ensure that workstations are clean at all times.
• Ensure that cashiers follow cash handling procedures at all times.
• Executes proper security and cash handling and control procedures and holds cashiers accountable to adhering to policies and procedures.
• Ensure that Team Members monitor the dining room, restroom, parking lot, and overall facility cleanliness.
• Perform any of the tasks above as needed throughout the shift.
• Addresses guest issues that may arise; consults with management regarding complex issues.
• Maintains a positive working relationship and treats all employees with respect while providing them with direction and feedback.
• Communicates employee performance and policy/procedure violations to management for appropriate handling.
• Strictly adheres to all Company policies and procedures.

Requirements:

• Are you able to do closing shifts from 4 pm to 12 am on weeknights and out around 12:45 am on Fridays and Saturdays?
• Previous customer service experience preferred
• Previous leadership experience an asset
• Hard-working
• Team-oriented
• Friendly
• Honest
• Great customer skills
• An abundance mindset
• Minimum 17+ years old

While we are looking to develop team leaders, we will hire all candidates as new team members prior to promoting to a Team Leader