General Manager

GENERAL MANAGER

Chick-fil-A Faudree Road | Hwy 191 at Faudree Rd, Odessa, TX

Full-Time | Executive Leadership | Reports to the Operator | $75,000–$85,000 Base | $100K+ Total Value + Bonus | Sundays Off

READ THIS FIRST

This is a different job.

Most strong restaurant managers should not apply for this role — and that is no knock on them. Running a great shift, kitchen, or department is hard, valuable work. This role is something else.

Our General Manager leads four Directors, who lead Assistant Directors, who lead the teams serving thousands of guests every week. You will rarely be the one fixing the problem in front of you. You will be the one who built the people and systems that fix it — and you will be measured on whether they do.

If you have done that before, at scale, we want to talk. If you are hoping to learn it here, this is not the right seat yet.

HOW WE’RE ORGANIZED

The General Manager and the Chief of Staff are peers. Both report directly to the Operator.

• General Manager: Restaurant operations — Front of House, Kitchen, Hospitality, and Facilities & Maintenance.
• Chief of Staff: Administration and strategy — Finance, Human Resources, and Sales & Brand Growth.

The two partner daily and hold the restaurant to one standard.

WHAT YOU’LL OWN

Operational Performance

• Own results in speed of service, order accuracy, food safety, cleanliness, and guest experience across every daypart.
• Ensure full compliance with local, state, and federal regulations and Chick-fil-A brand standards — and set a standard above them.

Leading Leaders

• Lead four Directors and, through them, their Assistant Directors and teams.
• Build an operating rhythm — meetings, metrics, follow-up — that runs without you in the room.
• Coach Directors to own their departments, solve problems at their level, and escalate only what matters.
• Develop leaders: at least one Director ready for a larger role within 12 months.

Guest Experience

• Turn customer experience data into action plans that Directors execute and you verify.
• Build a hospitality culture that earns every guest’s return.

Financial Performance

• Own labor productivity and food cost for your departments.
• Partner with the Chief of Staff and Financial Director on budget and forecast; make decisions with the P&L in view.

Culture and Partnership

• Lead by our values: Care, Serve, Grow, Own, and Amplify — and protect the culture under pressure.
• Partner with the Chief of Staff on hiring, sales plans, and community outreach.

WHAT SUCCESS LOOKS LIKE

• First 90 days: Learn every department, establish your operating rhythm, and deliver a written assessment and plan to the Operator.
• First year: Directors running their departments without escalation; measurable gains in guest experience, speed, food cost, and labor; a bench of developed leaders.

THE BAR

Read this list carefully. Every applicant is held to it, and every claim is verified with references.

Required

• 5+ years leading managers who led their own teams. Leading a single shift, kitchen, or department — however well — does not meet this requirement.
• Ownership of results for an entire operation or several departments at once: a P&L of $5M+ or a team of 75+.
• Leaders you developed who were promoted. You can name them, and they will take our call.
• Systems you built that kept running when you were not in the building.
• High integrity and discretion.
• Availability: mornings, days, evenings, and Saturdays, plus occasional travel for training. Fluent English.

Preferred

• High-volume restaurant or QSR experience; multi-unit, hospitality, retail, or military leadership also considered.
• Bachelor’s degree. 
• Spanish.

Please Do Not Apply If

• Your leadership experience is mainly running shifts or a single department.
• You lead best by doing the work yourself.
• You want the title more than the responsibility.

IF YOU MEET THE BAR

Here is what you get in return:

• Real authority working with an amazing brand and team. Clear intent, real authority, and ownership at every level.
• A team ready to be led. Nine Directors and their teams are already in place. You come in to lead, not to build from scratch.
• Executive development. Direct one-on-one mentoring with the Operator and Executive Team — you will be developed, not just managed.

TOTAL COMPENSATION

Your pay is more than your salary. Here is what the full package is worth each year, before the performance bonus:

Component

At $75,000

At $85,000

Base salary

$75,000

$85,000

Health insurance (employer-paid premium)

$16,000

$16,000

Executive meal plan (you and your family)

$6,000

$6,000

401(k) employer match (4%)

$3,000

$3,500

Paid time off (80 hours)

$2,500

$3,000

Total annual value

$102,500

$113,500

Values are rounded estimates based on a 45-hour week. The performance bonus is paid on top of these totals, based on annual scorecard results.

Benefits in Detail

• Health insurance: Employer-paid medical and dental (BCBS) — $1,350 per month toward your premium.
• 401(k): 4% employer match on your salary.
• Paid time off: Earn 1 hour for every 40 hours worked, up to 80 hours per year.
• Executive meal plan: Unlimited food, drinks, and desserts for you and your immediate family — any time.

Beyond the Paycheck

• Every Sunday off — guaranteed.
• Structured executive development, including our Leaders in Story & Film program.
• Travel to the Chick-fil-A Support Center and leadership conferences.
• Free, confidential counseling and support through Marketplace Chaplains.
• A family-friendly culture built around working parents.

HOW TO APPLY

Submit your resume and brief written answers (150 words or less each) to the three questions below. Applications without answers will not be reviewed. Answers will be verified with references.

1. Describe the largest team of leaders you have led. How many reported to you, how many of them led their own teams, and what results were you accountable for?
2. Name a leader you developed. Where did they start, what did you do, and where are they now?
3. Describe an operating rhythm or system you built that kept running when you were not there. How did you know it worked?

If you read this far and know you have done this work, we want to hear from you. Every complete application is reviewed carefully.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.