Hospital Manager - PetVax Complete Care Centers Bartlett

Hospital Manager – PetVax Complete Care Centers, Bartlett At PetVet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter. We deliver the Ultimate Care Experience — every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve. With more than 420 locally led hospitals and over 11,000 team members nationwide , we offer local autonomy with national support, career mobility and development opportunities, and a collaborative inclusive environment where your wellbeing comes first. You care for pets. We care for you. Position Overview Join our team as a Hospital Manager who works daily to develop an efficient and effective hospital support team by fostering an environment of trust, teamwork, and accountability. The Hospital Manager partners with the Veterinarian to provide an efficient and profitable operation by driving revenue and managing costs while creating a hospital culture based on high-quality patient care and excellent customer service. PetVax Complete Care Centers located in Bartlett, TN is a trusted network of veterinary hospitals serving Memphis and surrounding communities, offering comprehensive care for cats and dogs, including wellness exams, vaccinations, dental care, diagnostics, surgery, emergency care, and geriatric medicine. Key Responsibilities Supervises staff within all hospital support departments and achieves and maintains labor goals. Hires and trains office and technical clinic support staff; responsible for new hire paperwork. Orients and trains new clinic staff to the hospital and duties. Reviews work performance of direct reports, constructs feedback, resolves personnel issues, and discusses with the Regional Manager weekly. Conducts timely performance appraisals. Documents and reports accidents; files appropriate reports. Writes policies and procedures relating to all technical aspects of the hospital and presents for approval. Manages schedules for technical and administrative staff and coordinates the DVM. Monitors Workforce Management for missed punches and manages overtime hours daily. Administers the daily operations. Works with the PetVet Care Centers support team to ensure compliance with all administrative responsibilities. Monitors budgets, purchases equipment and supplies, and oversees maintenance of the facility. Submits contract veterinarian invoices, local vendor invoices, ensures invoice accuracy, and obtains W9s from local vendors. Assists in resolving issues with pet owners where appropriate. Reviews revenue, labor, and employee issues with PetVet leadership weekly; achieves goals set in each area. Responsible for all local accounting functions; ensures daily financial information is accurate. Oversees management of inventory and ensures proper documentation and systems are in place. May establish and oversee billing practices; reviews and maintains billing accuracy and charge capturing. May be responsible for contracts or negotiations with insurance providers. Maintains compliance with current licensure and displays licenses for DVMs. Performs other duties assigned by the Manager. Qualifications (Required) Bachelor’s degree in business, health science or related field strongly preferred. At least five years of direct office management experience, including at least two years of supervisory experience. May consider an equivalent combination of education, certification, training, and/or experience. Ability to provide customer service in a courteous, prompt, and efficient manner. Computer proficiency in using Microsoft Office (Word, Outlook, Excel) and organization-specific software. Establish and maintain productive and cooperative working relationships. Active time management and organizational skills to complete work promptly. Excellent communication skills, both orally and in writing. Must be flexible with scheduling and able to work some weekends and holidays. Ability to work with or around sick animals, potentially hazardous materials, cleaning chemicals, gas anesthetics, zoonotic diseases, and unpleasant odors. Tasks may involve extended periods at a keyboard or workstation and/or extended standing and/or walking. Tasks may include climbing, balancing, stooping, kneeling, crouching, or crawling. Some tasks involve moderately physically demanding work, usually involving lifting or carrying moderately heavy animals (up to 50 pounds). Other duties as assigned by management. Preferred Skills (Nice to Have) Certified Veterinary Practice Manager (CVPM) or Master of Healthcare Administration (MHA) preferred. Analytical skills: strong ability to analyze information quickly and efficiently related to finances. Strategic planning: ability for financial forecasting, marketing plans, and long-term growth plans for the practice. Leadership: ability to manage and direct hospital staff toward a common goal. Decision-making skills: good decisions, problem solving, and essential matters. Communication: strong oral and written communication to convey information to staff. Resourcefulness and adaptability: initiative and ability to get things done as well as adapt to changes. Compliance: understanding and managing compliant regulations and requirements of the hospital. Planning and prioritizing: ability to organize work efficiently, set priorities, and create timetables for achieving goals. Benefits Medical, dental, and vision insurance. Paid parental leave (birth, adoption, foster). 401(k) with discretionary contribution. Team member pet discounts. Emotional wellbeing support – including Calm app access and 24/7 EAP. CE stipends and career development resources. Grant Circle – a relief fund for team members facing personal hardship. Local hospital culture backed by national resources. Pay Range $60,000 — $72,000 USD PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V. PetVet respects your privacy and is committed to protecting your personal information. Please see our privacy notice for additional information about our data practices. #J-18808-Ljbffr