Service Technician (electro-mechanical)

The Komax group is a pioneer and market leader in the field of automated wire processing. As a globally active Swiss company, we develop and manufacture serial production machines, customer‑specific systems, quality assurance modules, test systems, networking solutions, and services for various industries. The Komax group has more than 50 companies with 3500 employees across five continents and a worldwide sales and service network. We are looking for a professional, enthusiastic, and hardworking individual to join our service team. As a Service Technician, you will provide technical support for Schleuniger products to meet customer expectations for troubleshooting (electronic, mechanical, and software), service, and support, resulting in high customer satisfaction. This position is full‑time, Monday‑Friday, working in the office at our Manchester, NH, location. Main Responsibilities Diagnoses and repairs all types of electro‑mechanical and pneumatic equipment. Reviews and prepares parts and equipment for return to stock condition. Provides technical support for customers, employees, and sales representatives. Travel as needed to perform services at customer locations and vendors for training (~ 25%). Works to support other departments as required, such as preparation for trade shows, and wire sample processing. Data entry to process purchase orders, machine maintenance, service notes/reports, and shipping information. Quoting Preventative Maintenance agreements and Field Service. Assists in machine maintenance training for our customers, sales representatives, and new employee orientation. Handles and monitors support cases in Salesforce. What you bring to the table Two‑year degree in a technical discipline and two years of relevant experience, or an equivalent combination of education and experience. Must have strong electro‑mechanical aptitude. Must have excellent troubleshooting, customer service, and written and oral communication skills. Computer literacy with MS Office. Professional appearance and demeanor. Ability to qualify for, use, and maintain a corporate or personal credit card for business expenses. Valid driver’s license and ability to obtain a passport required. Ability to hear, see, and talk. Must be able to lift up to 40 lbs. alone and 100 lbs. with assistance. Prolonged sitting or standing may be required. Sometimes may work beyond the typically scheduled hours. Equal Opportunity Employer Protected Veterans and Individuals with Disabilities are encouraged to apply. If you need an accommodation to apply, please contact HR at View phone number on click.appcast.io. #J-18808-Ljbffr Komax Group