Customer Service Representative

Customer Service Representative Hercules is currently looking for a Customer Service Representative that will work a hybrid schedule. The role involves providing best‑in‑class customer service within a fast‑paced environment, handling a high volume of diverse customer inquiries, and supporting Sales and Operations teams through cross‑functional liaison. Responsibilities Provide best‑in‑class customer service Achieve and maintain quality assurance standards Use active listening skills to interpret and resolve customer requests Take ownership during customer interactions and achieve first‑call resolution outcomes Calculate and explain customer disbursements Process sales‑related work orders Generate revenue reports Prepare correspondences for internal and external customers Interpret and explain contract terms Diffuse difficult customer interactions Liaise with key departments to coordinate sales‑related activities Participate in special projects as requested Requirements Ability to work one weekend day (Saturday or Sunday) per week Bachelor’s degree from an accredited college or university, or equivalent applicable experience Minimum of 1–2 years of customer service experience Excellent English verbal and written communication skills Demonstrated proficiency in MS Office (Outlook, Word, Excel) is a plus #J-18808-Ljbffr