Customer Service Representative

Customer Service Representative

Hercules is currently looking for a Customer Service Representative that will work a hybrid schedule. The role involves providing best‑in‑class customer service within a fast‑paced environment, handling a high volume of diverse customer inquiries, and supporting Sales and Operations teams through cross‑functional liaison.

Responsibilities

• Provide best‑in‑class customer service
• Achieve and maintain quality assurance standards
• Use active listening skills to interpret and resolve customer requests
• Take ownership during customer interactions and achieve first‑call resolution outcomes
• Calculate and explain customer disbursements
• Process sales‑related work orders
• Generate revenue reports
• Prepare correspondences for internal and external customers
• Interpret and explain contract terms
• Diffuse difficult customer interactions
• Liaise with key departments to coordinate sales‑related activities
• Participate in special projects as requested

Requirements

• Ability to work one weekend day (Saturday or Sunday) per week
• Bachelor’s degree from an accredited college or university, or equivalent applicable experience
• Minimum of 1–2 years of customer service experience
• Excellent English verbal and written communication skills
• Demonstrated proficiency in MS Office (Outlook, Word, Excel) is a plus