Engagement Manager

We are seeking an Engagement Manager

Role Definition:


The Engagement Manager is a client-facing role responsible for the overall success of a consulting engagement or project. They act as the primary liaison between the client and the Judge services delivery teams, ensuring their projects delivers value, meet objectives, and maintain a high level of client satisfaction.


Engagement Managers can be assigned to one or more clients -depending on client size and complexity of work being delivered (and planned).


The assignment of an Engagement Manager to a JTS client is based on: Account Planning outcomes and recommendations by the Account Management Team (AE, AMs from LoBs, Staffing Delivery, etc.).


Approval by JTS (Sales and Account Management) Executive Leadership and Integrated Services.


Key Responsibilities:


Relationship Management: Building and maintaining strong relationships with key client stakeholders.


Scope Management: Defining and managing the project scope, objectives, and deliverables.


Delivery Oversight: Overseeing the project delivery team to ensure timely and quality execution.


Risk Management: Identifying and mitigating potential risks and issues.


Financial Management: Monitoring project budget and profitability.


Communication: Facilitating effective communication between the client and the project team.


Business Development: Identifying and pursuing new opportunities within the client organization


Engagement Manager Job Description


Position Overview : Leveraging your expertise in the Scaled Agile Framework (SAFe), you will lead onshore and offshore teams to ensure seamless collaboration and delivery of high-quality solutions and services. On a day-to-day basis you will monitor engagements, acting as the client's SPOC for escalations, risk management, people management, delivery operations, and reporting. In close partnership with the Account Executive, you build and maintain strong relationships with key client stakeholders, understanding their needs, ensuring quality of services deliverables, client satisfaction, and growing our services footprint.


Description


70%


Leads the delivery of services across one or more clients
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Responsible for overseeing and managing client expectations, managing multiple delivery teams, and ensuring Judge is in compliance with SLAs, billing and invoicing processes.
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Working with off/nearshore counterparts, synchronizes distributed delivery teams, ensuring clear communication and effective collaboration across geographical boundaries, Judge delivery centers, and client sites.
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Ensuring delivery consistency, coach and mentor delivery teams in Agile principles, fostering an Agile mindset and culture of continuous product improvement.
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Ensure engagements are set up and led successfully, ensuring profitability, quality of service, and Service Level Agreement adherence.
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Monitor active portfolio of engagements, progress, risks and dependencies, implementing delivery risk mitigation strategies to ensure on-time and on-budget delivery.
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Create and deliver executive level dashboard reports properly communicating engagement status and financials.
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Implement Agile ceremonies and tools adapted for virtual environments to maintain team cohesion and momentum.
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Champion continuous integration and continuous delivery (CI/CD) practices to streamline development processes, enhance code quality, increase automated testing, and integrate security checks along the delivery pipeline.
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Collaborate with cross-functional practices to define and estimate project scope, goals, and deliverables, ensuring alignment.
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Drive innovation through collaboration, encouraging teams to explore new ideas and technologies to stay ahead of the curve.


20%


Provides engagement management for select client projects
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Can be assigned to collaborate with specific customers and cross-functional internal teams to ensure the timely and successful delivery of engagements / services.
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Coordinates with strategic partners, account leadership teams (sales and delivery) to effectively capture, understand and represent client specific needs to interna capability teams to solve and propose future services and solutions enhancements.
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Manages run rate and outcome delivery to ensure project is delivered according to budget in SOW.
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Partners with internal back-office support teams to ensure timely billing and receivables.


10%


Personal development and other activities
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Stays abreast of relevant consulting and industry trends and insights
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Attends industry-related conferences to expand prospect network and knowledge - briefs internal teams on proceedings and learnings
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Educates and mentors account executives on how to embody a consultative selling approach and lead sales meetings with Judge services and solutions