Airport Security Badging Service Agent - Denver International Airport

Airport Security Badging Service Agent

Denver International Airport (DEN) is hiring an Airport Security Badging Service Agent! With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose for you, and those who benefit from your passion, skills, and expertise. Join DEN's diverse, inclusive, and talented workforce of more than 40,000 team members who are at the heart of what makes Denver, Denver.

The City and County of Denver offers a competitive salary commensurate with education and experience. The target starting hourly range for this position is $24 to $31. We also offer generous benefits for full-time employees which include but is not limited to:

• Medical Plans, Dental, Vision Insurance eligible within 1 month of your start date
• Pension Plan for Life (Employee contributes 8.45%, Employer matches at 17.95%) and 457 (b) Retirement Plan
• PTO (over 3 weeks in your first year), 12 paid holidays, 1 personal holiday, 1 wellness day and 1 volunteer day per year
• STD, LTD, HSA, FSA, Life Insurance
• CARE Bank, Family Leave Benefits
• Employee Assistance Program, Employee Volunteer Program
• EcoPass (unlimited free RTD bus/train rides)
• Learning and Development Opportunities; Courses and Career Development Resources
• And so much more!!!

Location and Schedule

• This position will report to Denver International Airport Concourse A Badging Office and the Airport Satellite Badging Office. Badging Agents rotate offices each week. Parking is provided for each office.
• Four, 10-hour weekday shifts
• 6:30am to 5:00pm
• Schedules based on the needs of the organization and are subject to change.

What You'll Do

As a front-line Badging Services Agent, you will rotate between one of our two Airport Security Badging Offices serving as a front-line representative, providing exceptional customer service to more than 40,000 airport employees. You will process badge applications for new and renewing airport employees. You will verify work authorization and identity documents, capture biometric information, and issue airport identification badges in accordance with Transportation Security Administration (TSA), the Airport Security Program (ASP), and airport policies. You will educate applicants and stakeholders on badging requirements, resolve customer inquiries, maintain accurate records, and utilize multiple technology systems to manage identity and access.

Badging Services Agents in the DEN Badging Office are also responsible for the following:

• Greet customers as they enter the office and process them in the digital appointment queuing system; provide customer service and assistance in a prompt, efficient, courteous, and professional manner; work to resolve issues and customer concerns quickly and effectively
• Review and evaluate fingerprinting and badging applications, personal identity and work authorization documents, and other information to determine accuracy, acceptability, and compliance with federal and DEN security regulations
• Verify and accurately record information in the Identity Management System (IDMS) for use in security threat assessment and criminal history records checks
• Display high standards of ethical conduct and attention to detail, promote a culture of teamwork, foster a positive and friendly atmosphere, and demonstrate empathy towards customers and coworkers
• Communicate effectively and appropriately with customers, teammates, and management, verbally and in writing, considering the audience and nature of the information being shared
• Explain rules, regulations, and expectations to airport, air carrier, concessionaire, and contract employees in a clear, patient, and understandable manner
• Enroll and train customers in the biometrics and facial authentication programs for specific employee access points at DEN
• Maintain confidentiality of personally identifiable information (PII) and sensitive security information (SSI) per federal regulations
• Ensure all applicants successfully complete required badge holder responsibility and security training prior to issuing an Airport ID badge
• Professionally and courteously answer high-volume phone requests and other inquiries from customers for information and appointments
• Operate and maintain specialized badging equipment associated with badge creation
• Perform other duties as assigned or requested

What You'll Offer

We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You'll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you, and Denver to the next level.

We are looking for a reliable, positive, energetic team player who thrives in providing exceptional customer service to our Airport ID badge holders. In addition, we are looking for someone who has excellent communication skills and will work to help us foster a positive culture and work environment.

We are looking for someone with the following skills and experience:

• A reliable and dependable team member with excellent attendance who can balance excellent customer service with the ability to consistently enforce airport security regulations.
• Works effectively with teammates, supports shared goals, and contributes to a positive and respectful work environment contributing to a high-performing team culture.
• Strong attention to detail with excellent time management and decision-making skills
• Learns and adapts quickly to new technologies and effectively uses multiple software applications to accomplish a variety of tasks
• Thrives in a fast-paced, constantly changing environment and adjusts priorities as operational needs evolve.
• Experience with Microsoft Office products, including but not limited to TEAMS, Word, Outlook, and Excel
• Ability to understand and abide by all federal regulations and airport policies while providing efficient and exceptional customer service
• Demonstrate initiative and embrace innovation by identifying opportunities to improve processes and customer experience.

Required Minimum Qualifications

• Education requirement: Graduation from high school or the possession of a GED, HiSET or TASC Certificate.
• Experience Requirement: Three (3) years of experience performing administrative work, providing excellent customer service, and utilizing technology in a security, compliance, regulatory, or high-volume customer service environment.
• Education/Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirements.
• License/Certifications: Requires a valid Driver's License at the time of application.
• Licenses and certifications must be kept current as a condition of employment.

FBI Background Check

FBI criminal background check is required for all positions at Denver International Airport (DEN). Employees are also required to report any felony convictions and/or moving violations to maintain this clearance and be eligible for continued employment. By position, a pre-employment physical/drug test may be required.

Shift Work, Snow Duties, and Emergency Incidents

Denver International Airport is a 24/7/365 team operation. If staffing challenges arise, weather conditions warrant, or an emergency crisis occurs, all DEN employees will be required to work extended hours and/or alternative shifts (including nights, weekends, and holidays).

About DEN

Since opening on Feb. 28, 1995, Denver International Airport (DEN) has become one of the world's busiest airports. In 2025, 82,427,962 passengers passed through DEN, making DEN 4th busiest airport in the U.S. and the world's 10th busiest airport. DEN is Colorado's primary economic engine, generating $47.2 billion in annual economic impact for the state. At DEN, we are committed to fostering a diverse, inclusive, and equitable workplace. We celebrate individuality and strive to keep Equity, Diversity, Inclusion & Accessibility (EDIA) at the center of all that we do.

Application Deadline and Requirements

To be considered for this position, you must include the following on your job application (upload the attachment(s) to the Resume/CV section on the My Experience tab):

• Resume
• Cover Letter preferred, not required

This position is expected to stay open until 7/20/2026. Please submit your application as soon as possible and no later than 11: