Production Support Analyst
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The IT Production Support Assistant works under the guidance of a Team Lead or Section Manager to support critical production applications running in IBM Mainframe and mid-range computing environments . This role is responsible for executing, monitoring, troubleshooting, and maintaining production workloads while ensuring operational stability and adherence to established standards. Responsibilities :Monitor, execute, troubleshoot, and manage production jobs in IBM Mainframe and mid-range server environments .Create, schedule, submit, hold, cancel, and monitor batch jobs using Control-M scheduling software Support mainframe COBOL application s by promoting program packages and source code components using Endevo r .Manage and resolve incident tickets using service management/tracking tools (e.g., Cherwell), ensuring proper documentation and resolution updates . Required Experien ce2+ years (within the last 5 year s) supportin g IBM Mainframe Operatio ns and production control environment s.2+ yea rs of hands-on experience wit h Control -M for production job scheduling, monitoring, and managemen t.2+ yea rs working in a Data Center/Production Support environme nt with direct customer interactio n.2+ yea rs usin g Endev or to manage and promote application programs , J CL , PRO CS, and control statement s.Experience wit h incident management/ticketing syste ms, preferabl y Cherwell Service Manageme nt or similar tool #J-18808-Ljbffr
Vacancy posted 12 hours ago
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