Ophthalmic Technician Lead

Job Description

Job Description

Description:At Sight360, we believe sight is our most important sense. It is a priceless gift that shapes how we experience the world, connect with others, and create lasting memories. That is why we are dedicated to protecting and caring for vision every day.

Position Summary: The Ophthalmic Technician Lead is responsible for providing lead support to technicians, scheduling the technicians according to clinic flow, ensuring all techs are well-trained in their job duties, and addressing patient and doctor concerns relating to the technician’s performance, skills and competencies. Travel between clinic locations and/or overtime may be required based on operational needs.

Essential Functions and Responsibilities:

• Actively participating in the hiring process.
• Scheduling technicians according to clinic flow including potentially filling in for technicians when the patient flow requires additional support.
• Working with appropriate employees, managers and other stakeholders to ensure an efficient clinic workflow is maintained
• Assigning cleaning duties, side work, and any non-workup duties as required within the clinic.
• Ensuring all current techs are fully trained and capable of performing their job duties.
• Auditing charts and performing time studies to ensure techs* are meeting expectations.
• Training new techs on procedure and protocol.
• Training techs on correct EMR usage using HIPPA standards.
• Implementing all site-specific policies including attendance, dress code, ethics codes, etc.
• Ensuring all equipment is properly maintained.
• Educating technicians on proper equipment usage and maintenance.
• Implementing continual training for technicians
• Coordinating with the physicians regarding technician issues or new physician needs.
• Resolving patient concerns, complaints or questions.
• Maintaining certifications and working with new technicians to become certified.
• Ordering clinic supplies
• Coordinating repairs or replacements or damaged equipment.
• Ensuring MiPs are being met and documentation supports coding

About Sight360

We’ve assembled highly capable and credentialed multidisciplinary teams across ophthalmology, optometry, and optical retail services to deliver a comprehensive, 360-degree approach to vision care. Through seamless coordination, shared medical records, and a patient-first philosophy, we strive to provide an exceptional experience at every level of care.

Our Mission

To care fully for our patients, team members, and partners who are the focus of everything we do.

Our Vision

To seamlessly unite ophthalmology, optometry, and optical retail services for the benefit of our patients.

Our Values

• Treat everyone like family
• Listen with purpose
• Perform our best
• Honor our word

Join our team and help us make a difference in the lives of our patients every day.

Requirements:

Qualifications:

• Minimum COA is required. COT is preferred
• Minimal of five (5) years in Ophthalmology is required.
• Prior supervisory experience is preferred

Skills and Abilities:

• Exceptional verbal and written communication skills
• Reliability
• Professional demeanor with ability to work in sometimes stressful environment
• Shows initiative
• Superior organizational skills
• Ability to effectively multitask
• Attentive to detail and accuracy.
• Ability to perform all duties required of the technicians including manifest refractions, Goldmann applanation, and all site-specific testing.

Notice of AI Use in Job Application Review

As part of our commitment in creating a fair, efficient, and consistent hiring process we may use artificial intelligence (AI) to help our recruiting teams organize, summarize, and analyze information provided by candidates, including resumes, application responses, and other materials submitted during the application process.AI may be used to identify patterns, highlight relevant skills, and experience, and assist in comparing a candidate’s qualifications with the requirement of a specific role. These tools are to improve efficiency and consistency while supporting more informed hiring decisions, which will ultimately be made by the hiring team.