Customer Service Account Specialist

Customer Service Account Specialist FW Logistics is an experienced logistics service provider. We are seeking a dynamic individual to join our team as a Customer Service Account Specialist. As the day‑to‑day point of contact for assigned customers, you will ensure orders, inventory, and requests are handled correctly and on time. You will enter and manage orders in the Warehouse Management System, communicate updates, and fix issues before they become larger problems. Essential Duties and Responsibilities Represent FW Logistics in a courteous and professional manner at all times. Proactive communications with customers regarding the services delivered by the company. Communicate professionally, effectively, and promptly with customers to provide information and support regarding day‑to‑day operations and customer inquiries and/or concerns. Maintain the data integrity of account information stored in the company Warehouse Management Systems (WMS). Ensure accurate order entry and release of same information to staff as needed. Maintain records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Promptly follow up to ensure that appropriate changes are made to resolve customer issues. Contact customers to respond to inquiries or to notify them of their order status or any adjustments. Verify the accuracy and completeness of information that appears questionable. Other duties as assigned. Requirements Accountable – demonstrating individual accountability which results in collective success. This means never adopting a “That’s not my job!” attitude. Willing to do what needs to be done. Adaptable – able to demonstrate flexibility and agility to ensure customer and client needs are met. Results Driven – passionate to create positive results that maximize sustainable profitability for future success. Compassionate – able to base your work on the customer by continuously improving processes to eliminate errors, create value, provide better service, and enhance quality. Intermediate Microsoft Outlook, Word, and Excel skills. Ability to write reports, business correspondence and read/interpret documents. Ability to effectively present information and respond to questions from groups of managers, customers, and co‑workers. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to communicate verbally and written effectively. Education and Experience Minimum: High School diploma or equivalent and 2 years in a customer service account management role. Physical Requirements Use a computer, telephone, and other office equipment. Sit for extended periods of time, up to 8 hours a day if required. May require walking primarily on a level surface for periodic periods throughout the day. May include lifting up to 25 pounds on occasion. Benefits Competitive salary. Paid weekly via W2 & Direct Deposit. Personal Time Off. Health, dental, and vision insurance plans. 401(k) with 4% match retirement savings plan. Compensation and Working Hours Hours: Monday – Friday 7:00 am – 3:30 pm. Location: 4300 Church Rd., Centreville, IL 62207. Pay: $22.00 per hour. #J-18808-Ljbffr