Bilingual Legal Office Manager

Job Description

Job Description

Bilingual Legal Office Manager for a Fast-Growing Immigration Law Firm 

We are hiring a bilingual Legal Office Manager to lead the day-to-day operations of our growing immigration law firm in Lubbock, Texas. This is a true leadership role for someone who can build systems, manage staff, protect the attorney’s time, and keep the office running with precision, accountability, and care.

The right person is proactive, highly organized, financially disciplined, and confident in leading a team. You will oversee office operations, staff performance, billing coordination, reporting, workflow systems, and client experience.

If you are the kind of person who solves problems before they escalate, creates structure where others see chaos, and takes pride in helping a firm grow, we want to meet you.

$48,000 - $58,000 yearly

• Oversee daily office operations and ensure the firm runs efficiently and professionally
• Manage vendors, office supplies, maintenance, scheduling, and administrative systems
• Supervise non-attorney staff and hold team members accountable to clear expectations and outcomes
• Lead hiring support, onboarding, training coordination, and performance management for staff
• Maintain employee records, timekeeping, payroll coordination, and HR-related processes
• Ensure the office follows internal policies, workflows, and professional standards
• Oversee billing coordination, accounts receivable, accounts payable, and collections follow-up
• Prepare accurate monthly financial and operational reports and flag important variances early
• Coordinate with the bookkeeper, CPA, and other service providers as needed
• Document and improve standard operating procedures so the firm can scale effectively
• Audit team adherence to systems and correct workflow breakdowns quickly
• Help resolve escalated client concerns with professionalism, empathy, and follow-through
• Support bilingual communication and a high-touch client experience in both Spanish and English
• Step in to support reception or intake coverage during absences or transition periods

• 3+ years of experience in office management, legal administration, or operations leadership
• Experience managing people, not just supporting them administratively
• Strong background in billing, financial reporting, accounts management, or office financial controls
• Bilingual in Spanish and English, written and spoken, required
• Experience in a law firm, legal office, or other professional services environment strongly preferred
• Immigration law firm experience is a plus
• Familiarity with legal practice management or case management software such as Clio, MyCase, or similar systems
• Strong leadership, problem-solving, communication, and organizational skills
• Ability to handle confidential information with care and professionalism
• Comfortable being measured by performance metrics and operational outcomes
• Stable work history with a track record of ownership and follow-through

Preferred Qualifications

• Experience working in an immigration law firm
• Experience building SOPs and improving internal systems
• Experience supporting a growing owner-led business
• Experience overseeing billing, collections, and monthly reporting
• Strong comfort with accountability, structure, and team leadership

Why This Role Matters

This role is critical to the growth of the firm. The Legal Office Manager will help create the structure, accountability, and operational consistency needed for the firm to scale while maintaining a high standard of client care.

Ideal Candidate Snapshot

You may be a fit if you are highly organized, strong with people, comfortable with accountability, and energized by building systems in a growing environment. You do not wait to be told what is broken. You see it, solve it, and improve it.

The Law Office of Gilda McDowell is a bilingual immigration law firm dedicated to helping immigrants and their families move forward with clarity, compassion, and confidence. We believe in serving people with honesty, professionalism, and heart. Our team is committed to delivering a strong client experience while maintaining high standards internally.

If you are bilingual, organized, and passionate about helping people while keeping operations tight and professional, we would love to hear from you.