PM Server - The Benson Hotel

Applications open until 06/18/2026 or until filled. Position does require open job availability (must work nights/weekends/holidays). A Modern Pioneer’s Retreat at the Heart of Colorado Innovation Nestled within the dynamic UC Anschutz Medical Campus in Aurora, The Benson Hotel & Faculty Club is where innovation meets rejuvenation. Designed as a refined gathering place, our boutique hotel invites business leaders, global thinkers, students, and creatives to connect, collaborate, and recharge. Reflecting the pioneering spirit of the West, The Benson offers a luxurious yet approachable atmosphere—a sanctuary where hospitality, discovery, and community flourish. Responsibilities Greets and takes food and drink orders from restaurant customers, serving the orders and accommodating special needs/requests. Remains attentive to the customers throughout the entire dining experience, adhering to or exceeding service standards as established by the restaurant at all times. Completes all restocking and cleaning duties by performing opening and closing sidework as instructed. Memorizes menu items, recipes and daily specials in order to answer questions and make recommendation to customers. Maintains cleanliness standards in restaurant, waitstation and kitchen service area in order to have a clean, presentable and attractive facility and to satisfy state and local health board requirements. Controls allocated guest checks by following established check-use procedures and legibly documenting all required information as the customer's order is taken and processed. Receives proper payment from guest and ensures accuracy of guest check and method of payment in order to safeguard customer and company. Attends all pre-meal and departmental meetings in person in order to enhance communications and gain knowledge of products, service and facility. Responds to customer inquiries and comments in person and on phone by providing timely and knowledgeable information in order to provide quality customer service. Presents a clean and professional appearance at all times. Maintains a friendly, cheerful and courteous demeanor at all times. Performs other duties as assigned, requested or deemed necessary by management. Education / Formal Training High school education or equivalent. Experience Previous experience in similar position of 3 months or longer. Knowledge / Skills Must have basic knowledge of customer service principles, the food server function and restaurant and kitchen operations. Must know standard cash-handling procedures. Must be fluent in oral and written English. Must have vision ability to clearly see detailed guest checks, computer print outs, written instructions and to observe entire restaurant in dimly lit conditions. Must have manual coordination to punch buttons, grasp items in hand, and to balance and carry trays loaded with food and beverages. Physical Demands Lifting, pushing, pulling and carrying up to 50 lbs to include serving trays, carts, tables, chairs, and small equipment up to 75% of the time. Balancing, stooping kneeling, crouching, crawling, reaching handling, fingering throughout the shift. Mobility - full range of mobility and the ability to travel up to 300 feet on a regular basis throughout the shift. Continuous standing - during preparation, during service hours or during expediting. Must have moderate hearing to hear customers, supervisors, and communicate with other staff. Must have excellent vision to see that product is prepared appropriately. Must have moderate comprehension and literacy to read use records and all special requests. Must have ability to perform multiple tasks at one time, must be able to follow verbal and written instruction, and be able to communicate both verbally and in writing. Must be highly organized and able to pay attention to sound and sight details in crowded and noisy situations, particularly when handling multiple tasks. Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations. Environment Physically strenuous - prolonged standing, walking, lifting and carrying throughout entire shift in indoor environment. Benefits & Perks Explore & Save: Enjoy exclusive discounts at Sage Hotels & Restaurants nationwide—your gateway to unforgettable experiences across the country. Comprehensive Health Coverage: We’ve got you covered with medical, vision, and dental insurance because your well-being matters. Culture: At Sage, you’re part of a community. We’re building something special—a place where creativity thrives, passion drives every detail, and belonging isn’t just a buzzword; it’s who we are. USD $12.14 - USD $12.14 /Hr. #J-18808-Ljbffr Sage Hospitality Group