Intake Program Coordinator

Come join an exciting and innovative company that puts the “care” back in healthcare!

At KabaFusion, our patients come from all walks of life and so do we. We hire GREAT people, period! Our culture celebrates and supports the differences that make us unique. Here, it doesn’t matter what your role is, your hard work and dedication is not only recognized but celebrated. Join us and find out why this is the place to excel and do your best work.

About Us:

What started as a single pharmacy in 2010 has grown into KabaFusion becoming the largest privately held home infusion company in the country. We have a national network of pharmacies and nursing offices strategically placed to service 40+ states. Couple that with over 30 years of combined experience and it’s no wonder why KabaFusion is the industry leader in home infusion.

This position is responsible for the coordination and supports the intake function, managing intake documentation, payor requirements, and cross-functional scheduling to ensure smooth day-to-day operations. This role blends operational rigor with light project management, serving as a liaison between intake staff and leadership to drive process improvements and maintain compliance with organizational and regulatory standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Write, maintain, and update Intake Standard Operating Procedures (SOPs) to reflect current workflows, policy changes, and best practices.

2. Maintain and update the payor handbook, including payor-specific requirements, timelines, and submission guidelines; track policy changes and translate them into actionable process updates.

3. Manage calendars and schedule intake-related meetings across departments (operations, clinical, billing, etc.).

4. Prepare and distribute meeting agendas, minutes, and follow-up action items to ensure timely execution.

5. Maintain project documentation for intake process improvement initiatives, including action logs, scope changes, and post-project evaluations.

6. Serve as a liaison between intake staff and leadership to support process improvement project implementation.

7. Review, categorize, and ensure accurate and timely distribution of incoming faxes and other intake documentation to the appropriate department or stakeholders.

8. Monitor intake processes for adherence to SOPs and payor requirements; identify recurring issues or bottlenecks and propose solutions.

9. Ensure compliance with healthcare regulations (e.g., HIPAA) and organizational standards.

10. Perform other duties as assigned by leadership to support departmental goals.

JOB REQUIREMENTS AND QUALIFICATIONS

Education:

• High school diploma or equivalent; associate or bachelor’s degree preferred.

Experience:

• Minimum of two (2) years of experience in operations, intake, project coordination, or a related role; healthcare or revenue cycle management experience preferred.

• Demonstrated ability to build stakeholder engagement and drive action.

• Proficient with Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams) and/or electronic health record or payor portal systems preferred.

Skills and Competencies:

• Strong organizational and time management skills.

• Excellent verbal, written, and interpersonal communication skills.

• Highly organized, detail-oriented, and comfortable managing multiple concurrent workstreams.

What we offer:

• Competitive compensation
• Benefits start on your 1st day of employment
• 401k w 4% match – no waiting or vesting period
• PTO / Floating Holidays / Paid Holidays
• Company paid life insurance, short term disability
• Employee Assistance programs to help with mental health / wellness
• Learning & Development Programs
• Perks… includes discounts on travel, cell phone, clothing and more…
• Generous employee referral program

To learn more about KabaFusion, please visit our careers page:

Join us and find out why this is the place to excel and do your best work.