Front Desk Ambassador

Front Desk Agent At Catbird Hotel

Catbird is a welcoming independent boutique hotel that's full of art, heart, and good vibes. This is what happens when you blur the line between hotel and home and add a hefty dose of counterculture. From thoughtful spaces that seamlessly facilitate work/life balance to the lively rooftop with panoramic views, there's a lot to discover here.

Paying homage to the history of the neighborhood around it, Catbird encompasses a 2,500 square foot, four-bedroom historic home, originally built in 1890, which has been preserved as part of the hotel. The historic Klee House is an ideal space for all your events and celebrations with up to 40 guests. The 2,380 square-foot home has plenty of mixed-use spaces for entertaining.

Rook is your new favorite spot in RiNo, Denver perched at the top of the Catbird Hotel. Our tagline is "Rounds not Rivals" and we're looking for people who want to join our down-to-earth crew of cocktail aficionados, slinging classic and playful drinks in a laidback environment. The bar encompasses both an expansive skyline rooftop, as well as an intimate indoor spacewe are looking for people who are just as comfortable at a corn hole pit as they are in a cocktail lounge.

The application period will be open for approximately 30 days or until a suitable candidate is identified. We encourage qualified individuals to submit their applications within this timeframe.

Job Overview

The Front Desk Agent at Catbird is the face of arrival, welcoming guests with genuine warmth and efficient service, answering questions about the neighborhood, and setting the tone for a stay that feels like RiNo at its best. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services.

They are an ambassador of happiness and hospitality within our hotel and with every guest interaction.

Responsibilities

• Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested.
• Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.
• Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
• Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
• Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
• Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.
• Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
• Maintains a friendly, cheerful and courteous demeanor at all times.

Other Responsibilities

• All other duties as assigned, requested or deemed necessary by management.

Supervisory Duties

• None

Qualifications

Education/Formal Training

High School diploma or equivalent

ABT (Alcohol Beverage Training) Certification

Experience

None required

Knowledge/Skills

• Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.
• Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
• Must be fluent in oral and written English.
• Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
• Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.

Behavioral Focus

At Sage Hospitality, how we work matters just as much as what we do. We are guided by a shared purpose to enrich lives, one experience at a time, and a vision to redefine how the world experiences hospitality.

At Catbird, we embrace:

• Stay awhile - stir things up - Is it a hotel? Is it an apartment? Catbird lives somewhere in the sweet spot between the two. Full kitchens, roomy layouts, and spaces designed for real living with the perks of hotel life when you want them. Stay a night, a month, or long enough that your coffee mug earns a favorite spot.
• Where Art, Heart, & Mischief Meet - Catbird was born in RiNo where murals climb buildings, ideas spill out of studios, and creativity refuses to behave. This is a home base for artists, explorers, and anyone who prefers a little personality with their place to stay.
• Work when you must. Play when you can - Some mornings are for emails. Some afternoons are for rooftop cocktails. Catbird was built for the modern rhythm with places to focus, spaces to gather, and just enough freedom to blur the line between productivity and pleasure.
• RiNo's Living Room - At the center of it all is Catbird Kitchen, caf and neighborhood marketplace where locals and travelers cross paths. Coffee in the morning, conversations all day, and a steady hum of RiNo energy from open to close.
• Rook - Come for the views and vibes. Stay for the chaos and cocktails - Up top, things get a little mischievous. Rook, Catbird's rooftop bar, mixes clever cocktails with classic gameplay. It's not just the home of Halfie-Hour and Beat the Bartender. You can also find pool tables, board-game rivalries, and skyline views that make you forget tomorrow's alarm.
• Old Bones. New Stories - Just steps away sits Klee House, a small but meaningful piece of RiNo's past woven into Catbird's present. Because great neighborhoods keep their history close and their stories even closer.

All associates play an essential role in creating welcoming, inclusive environments where kindness, hospitality, and excellence are felt by guests and teams alike. These brandings reflect the unique spirit of Catbird and align with Sage Hospitality's commitment to genuine, meaningful connection.

Physical Demands

• Must be able to read written communiques and monochrome computer screen.
• Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.
• Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.
• 90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing.
• Mobility - must be able to reach all areas of hotel to assist clients.
• Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.

Environment

Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%

Benefits

Full Time Hourly Roles

• Eligible to enroll in medical insurance with employer covering up to 70% of premiums with wellness credit
• Eligible to enroll in dental insurance with employer contribution towards premiums & vision insurance
• Eligible to participate in the Company's 401(k) program with up to 4% employer match, meeting safe harbor requirements and no vesting period
• Eligible to enroll in Health savings accounts with qualifying medical plans and receive up to $1000 company contribution
• Eligible to enroll in Health, Dependent and Commuter flexible spending accounts
• Company paid Basic Life and AD&D insurance coverage, with option to enroll in supplemental coverage
• Eligible to enroll for short-term and long-term disability insurance coverage
• Eligible to purchase Pet