Part time House Ambassador- Concierge

House Ambassador- Concierge

Highlands Ranch, CO 80126-Community Management/Property Management

Position Summary:

The Guest Service Ambassador is the first point of contact for the residents and guests of the Backcounty Community. This important role ensures a welcoming, clean, and organized environment. Providing exceptional/professional customer service which supports the smooth operation of community amenities on a daily basis and provides admin support and service such as fielding and executing homeowner requests. The responsibility includes but not limited to:

Key Responsibilities

• Resident and guest services.
• Ensure the lobby/building remains clean, organized, presentable by performing touch up and orderly presentation, as needed.
• Greets residents and guests in a welcoming manner, friendly and professional.
• Assist with amenity services, events, and general inquiries.
• Provides information regarding community rules, programs and services.
• Handles HOA Board and Management requests.
• Any additional tasks assigned by the Lead House Ambassador or the General Manager.
• Facility oversight.
• Monitor access to amenities and verify resident's credentials.
• Maintain a clean and welcoming environment at the Sundial house.
• Report maintenance issues.
• Report safety issues and complete incident reports.
• Administrative support.
• Answer phones, respond to emails and input data in the proper data programs.
• Same day acknowledgment of all issues, requests and follow up.
• Maintain accurate records.
• Assist other departments as time and coverage permits at the direction of the Lead House Ambassador and General Manager.
• Security and compliance.
• Enforce HOA policies, amenity rules and regulations.
• Monitor visitor logs and ensure proper check in procedures.
• Opening or closing check-list and alarm engagement procedures.

Compensation:

• $19-$20 per hour; direct experience highly considered.

Benefits Summary:

• World-Class Training
• Additional Income Opportunities
• CAI (Community Association Industry) Course/Designation Assistance
• Paid Time Off/Holidays
• Comprehensive Medical Benefits
• Wellness Incentives
• Mileage Reimbursement
• Company Cellphone
• Hybrid: In Office/Work From Home Schedule

Qualifications:

• One+ years in customer service, hospitality, or front desk operations.
• Knowledge of computer skills: Microsoft, excel, amenity management software preferred.
• Excellent communication and interpersonal skills.
• Ability to multitask and remain calm under pressure.
• CPR/AED highly suggested.