Staff Tech, Field Support Technician (1st Shift) (Onsite)

Job Summary The Field Support Technician performs installation, service, and maintenance on Collins Aerospace Interior seating products at Boeing aircraft manufacturing facilities. This role focuses heavily on electrical troubleshooting, system reliability, and support during aircraft build and delivery. The position is a 1st Shift Position (6:00am - 2:30pm). Responsibilities Diagnose and resolve complex technical issues on first class and business class aircraft seating, providing clear recommendations and solutions to internal teams and customers. Analyze and physically check wiring, operation of various electronic units, and systems components necessary to troubleshoot malfunctions during testing of components, equipment, or systems. Use multimeters for continuity checks and system validation; verify system reliability during installation and test activities. Read and interpret electrical wiring diagrams, schematics, component maintenance manuals, and engineering drawings to diagnose issues and execute repairs. Perform on site field service including installation, operation, removal, and replacement of complex electronic and mechanical equipment to meet customer and company requirements. Support customers with technical questions during pre‑ and post‑installation phases. Perform self‑inspections on work performed, and coordinate with Quality Assurance for buy‑off. Complete all required documentation accurately in Boeing’s Velocity/CMES and ensure Collins work tracing systems reflect current work status. Assist with re‑testing after installation to confirm systems meet required performance standards. Communicate effectively with Collins leadership, Boeing teams, and customers to resolve issues and report status. Travel domestically and internationally as needed to support field service operations and provide temporary support at other sites. Perform frequent standing, walking, climbing, reaching, and working in confined areas; occasional kneeling, crawling, and lifting. Exposure to wet/humid conditions and outdoor environments; moderate noise levels. Qualifications AA/AS degree or equivalent 2-year post high school training. Minimum 6 years of relevant experience in electrical troubleshooting. Demonstrated experience in electrical troubleshooting. Valid driver’s license. Experience with Microsoft Office. Preferred: Experience with on-site aircraft field support, manufacturing, and repair station environment. Preferred: Experience with Boeing BPI’s and CMES/Velocity computer systems. Preferred: Experience assembling or servicing commercial seating, lavatory and galley equipment. Benefits Medical, dental, and vision insurance. Three weeks of vacation for newly hired employees. Generous 401(k) plan with employer matching and separate employer retirement contribution. Tuition reimbursement program. Student Loan Repayment Program. Life insurance and disability coverage. Optional coverages such as pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection. Birth, adoption, parental leave benefits. Ovia Health, fertility, and family planning. Adoption Assistance. Autism Benefit. Employee Assistance Plan with up to ten free counseling sessions. Healthy You Incentives, wellness rewards program. Doctor on Demand and virtual doctor visits. Bright Horizons child and elder care services. Teladoc Medical Experts second opinion program. Salary Range: $58,400 - $111,000 USD. RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other applicable state or federal protected class. RTX provides affirmative action for qualified individuals with a disability and protected veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act. #J-18808-Ljbffr Prattwhitney