IT Support Technician

Job Description

Job Description

Company Description

At Techo-Bloc, we don’t just manufacture landscaping products — we help create beautiful outdoor spaces people are proud of. Known for our innovation, premium quality, and standout designs, we’ve built a reputation as a leader in the industry. As we continue to grow, we’re looking for motivated people who want more than “just a job” — they want to be part of a team where hard work is noticed, new ideas are welcomed, and careers can truly take shape.

Shift: Monday - Friday, 8:00AM - 5:00PM

Location: Pen Argyl, PA

We are seeking creative, dynamic candidates for the  IT Technician position at our manufacturing site in Pen Argyl, PA.

RESPONSIBILITIES:

• Provide support to all users in the use and application of our computer equipment.
• Identify, monitor and document troubleshooting activities in the Help Desk system, including all decisions and actions adopted until the final resolution
• Develop and update the inventory of workstations, laptops, printers and all other peripheral equipment in the Help Desk tool
• Install, configure, and optimize workstations and laptops
• Install and configure peripheral equipment: printers, network cards, sound cards, hard drives, etc
• Assist in the drafting of procedures for installation, migration and configurations of new workstations and laptops
• Test ‘’patches’’ and ‘’fixes’’ to ensure that the problem is adequately resolved and ensure the follow-up with the user
• Assist in evaluating and updating all office tools as well as most IT tools used
• Assist in the implementation of new technologies and projects
• Assist in maintaining the documentation concerning the technical infrastructure in place to date
• Provide support outside normal hours if necessary

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• Excellent customer service and interpersonal skills
• Great ability to listen and analyze research information
• Great problem-solving skills
• Rigorous, methodical, and detail oriented
• Action and results oriented
• Excellent communications skills, written and oral
• Good documenting skills

QUALIFICATIONS and EXPERIENCE:

• Associate degree in computer science or other related field
• Five (5) years relevant experience in a Microsoft environment
• Excellent knowledge of iPhone environments
• Excellent knowledge of Microsoft Active Sync environment
• Must have or be able to obtain a passport
• Must maintain a current driver’s license and a good driving record

ADDITIONAL PREFERRED QUALIFICATIONS:

• MCP certification (Microsoft Certified Professional)
• Good understanding of Sysprep and Ghost
• Experience in using a Help Desk solution
• Experience with Microsoft Lync 2010
• Experience with Windows 7

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision and peripheral vision. While performing the duties of this job, the employee is regularly required to sit; use hands; reach with hands and arms and talk or hear. The employee is frequently required to stand and climb or balance. The employee is occasionally required to walk and stoop, kneel, crouch, or crawl. The employee will frequently be working outside in the elements. 

All your information will be kept confidential according to EEO guidelines.

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