Dreamscape Learn Pod Operations Coordinator

IMPORTANT APPLICATION INSTRUCTIONS: Upload Resume or Curriculum Vitae for automaticpopulation of information to the application. The contact information, work experience, and education listedon your Resume/CV will be parsed and input into your Montclairapplication. Review information and double-check all fieldscontaining information that the system parsed – the software isintelligent, but you need to verify that the data is accurate. In the “My Experience” section, you will find aResume/CV upload option where you can submit your cover letter andall other supporting documents. Note: If you have an expansive CV, we recommend that youapply manually and only include the positions you have held in thelast ten (10) years . You will then be able to attach yourResume/CV, as well as all other supporting documentation in the "MyExperience" section of your application. Job Description SUMMARY : Reporting to the Director of Dreamscape Learn (DSL) at MontclairState University, the Dreamscape Learn Pod Coordinator coordinatesthe operational use and deployment of the Dreamscape Learn Studio,ensuring users have safe and meaningful learning experiences andoptimizing studio operations. The Pod Operations Coordinator workscollaboratively with members of the Dreamscape Learn team, notablythe Director, as well as faculty, staff, and student users of theStudio. The Pod Operations Coordinator plays a critical role in deliveringimmersive Dreamscape Learn experiences to the student populationwhile supporting operational excellence and delivering outstandingcustomer service. PRINCIPAL DUTIES AND RESPONSIBILITIES : Coordinating daily operations of Dreamscape Learn immersivespaces, ensuring impactful and engaging learning experiences. Recruit, hire, train, mentor, supervise, schedule, and coach ateam of student employee operators. Provide guests with historical context on Dreamscape Learn andguide them through the VR experience from start to finish. Deliver exceptional customer service, ensuring all guests havea positive and memorable experience. Serve as the lead in checking users into their experiences,ensuring equipment is functioning correctly, overseeing eachsession, and managing equipment during and in between learningsessions. Troubleshoot VR equipment issues and escalate to the DSLTechnical Support Help Desk when needed. Replace defective hardware and manage the Return MerchandiseAuthorization (RMA) process with external vendors. Conduct regular testing, maintenance, and calibration ofDreamscape Learn VR pods and related equipment. Assist students and faculty in leveraging Dreamscape Learntechnology for VR development projects and other academicinitiatives. Maintain the Dreamscape Learn scheduling system, ensuringefficient utilization and throughput. Oversee facility operations, ensuring proper opening andclosing procedures. Maintain adherence to cleaning and safety protocols inalignment with university standards. Maintain current knowledge in technological aspects ofDreamscape VR Develop and conduct training and materials for students,faculty and staff. Collaborate with Broadcast and Media Operations throughout theyear on select projects and at designated times. Perform other duties as assigned. Management retains the right to add or change job duties at anytime. QUALIFICATIONS : REQUIRED : Bachelor’s degree from accredited college or university inmedia, education, technology, or a related field. Minimum of two years of relevant experience in operations,customer service, academic support, or a technology-enabledenvironment Strong customer service and interpersonal skills, with theability to engage diverse student, faculty, and guestpopulations Experience coordinating schedules, managing logistics, oroverseeing daily operations in a fast-paced environment Technical aptitude and ability to troubleshoothardware/software issues in real time Ability to learn and operate virtual reality (VR) systems andrelated technologies Strong organizational skills with attention to detail andability to manage multiple priorities simultaneously Excellent communication skills. Ability to enforce safety, operational, and facility protocolsconsistently and professionally Flexibility to work varied hours, including evenings orweekends, based on academic scheduling needs PREFERRED : Prior experience working with virtual reality (VR), augmentedreality (AR), gaming systems, or immersive technologies Experience in a university lab, studio, experiential learningenvironment, or similar setting Demonstrated experience supervising, training, or mentoringstaff, student employees, or teams Familiarity with scheduling systems, ticketing systems, orlab/resource management platforms Basic knowledge of equipment maintenance, inventory management,and vendor coordination (e.g., RMAs) Demonstrated ability to handle high-volume user environmentswhile maintaining quality service Interest in immersive learning, experiential education, orinnovation in higher education Experience collecting feedback or basic data to improveoperations and user experience PROCEDURE FOR CANDIDACY Applicants should include a resume and cover letter describing howtheir background, skills and education match the needs of theUniversity. When applying, please take a moment to carefully readand follow the steps in the application instructions. Salary Range $63,833.23-$79,804.49 Annually The position may also be eligible for comprehensive benefits,including health insurance, retirement plans, and tuitionassistance. For further details, please visit: Montclair State University considers factors such as, but notlimited to, scope and responsibilities of the position, candidate’srelevant work experience, education, skills, and internal equity,when extending an offer. Salary offers for internal employees who are part of a collectivebargaining unit (CBU) and are applying to a position that is withina CBU will be determined in accordance with contractualprovisions. Department College of Communication and Media Position Type Professional - Non-Faculty Contact Information: For questions or concerns, please contact Human Resources' WorkdayRecruiting Support at View phone number on click.appcast.io (Option 2) , or email View email address on click.appcast.io . Inclusion Statement Montclair State University values access and educationalexcellence. We are committed to an environment of diverseperspectives which ensures that graduates will be civicallyengaged, committed to democracy, and prepared to thrive as globalcitizens. We foster a community that promotes varied experiencesand voices. We seek applicants who will contribute diverse ideasand perspectives and who value an environment that promoteseducational growth and advancement for all. EEO/AA Statement Montclair State University is an Equal Opportunity/AffirmativeAction institution with a strong commitment to diversity. Additional information can be found on the website at Title IX and 34 C.F.R. 106 Policy Montclair State is required by Title IX and 34 C.F.R. 106 not todiscriminate on the basis of sex or gender, and does notdiscriminate on the basis of sex or gender in the operation ofeducation programs and activities. The requirement to notdiscriminate on the basis of sex or gender in the operation ofeducation programs and activities extends to admission andemployment. For further details, please visit: #J-18808-Ljbffr