Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Hiring bonus
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
Our agency opened in 2011 and has grown to a team of 10 dedicated professionals who share a passion for serving our community and supporting one another. Before becoming an agent, I worked in wealth management after earning my undergraduate degree from California State University, Northridge and my MBA from University of La Verne.

I’m heavily involved in the community, serving on multiple non-profit boards and previously as a commissioner for the City of Santa Clarita for four years. Supporting youth sports is a big passion of mine, and we sponsor teams every chance we get.

We offer a signing bonus, two weeks PTO, 401(k), medical reimbursement, paid licensing, and all major holidays off and paid. But what really sets us apart is our culture. We live by our core values of Passion, Ambition, Trust, and Teamwork - creating a place where both clients and team members experience something truly remarkable.

We’re looking for people who will add to this culture, not just fit into it. If you’re passionate, team-oriented, and ready to grow, this could be the perfect place for you.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Henry Rodriguez - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.