Reservations Coordinator

Overview

"IF YOU CREATE THE STAGE SETTING AND IT IS GRAND, EVERYONE WHO ENTERS WILL PLAY THEIR PART."
- Morris Lapidus


A spectacular blend of Golden Era glamour and modern luxury, Fontainebleau today reinvents the original vision of legendary architect Morris Lapidus - a stage where everyone plays their unique part. At Fontainebleau, striking design, contemporary art, music, fashion and technology merge into a vibrant new kind of guest experience. Guests are invited to enter a world where they are free to play, shop, dine, spa, meet or simply relax - however they define a perfect day. Situated on oceanfront Collins Avenue in the heart of Millionaire's Row, Fontainebleau Miami Beach is one of the most historically and architecturally significant hotels on Miami Beach. Opened in 1954 and designed by Morris Lapidus, it was the most luxurious hotel on Miami Beach, and is thought to be the most significant building of Lapidus' career.

Responsibilities

Responsible for providing courteous and competent services to ensure room reservations for guests are processed efficiently.

Examples of Duties, includes but is not limited to the following:

1. Answer incoming reservation calls.
2. Complete reservation forms and enter cancellations, modifications, and reservations in the computerized reservation system.
3. Run all deposits owed on future reservations.
4. Contact Travel Agencies and Guests for appropriate payment.
5. Responding to all incoming emails in a timely manner.
6. Communicate to guests when deposits are not going through.
7. Process all cc auth forms for future reservations.
8. Process all refunds to guests who cancelled in the appropriate time.
9. Assist with both FIT/Wholesale reservations and group reservations.
10. Check availability and rates on a continuous basis.
11. Perform other related duties as assigned.

Qualifications

• Well organized and demonstrated strong problem solving skills.
• Must be detailed oriented and well organized.
• Ability to operate multiple reservation systems.
• Knowledge of room count information and basic functions of hotel operations.
• Ability to communicate effectively and establish and maintain effective working relationships with staff.
• Bilingual highly desireable.
• High school education or equivalent. College degree preferred.