Travel Client Experience Specialist

About the job Travel Client Experience Specialist
About This Opportunity
We're currently growing our remote travel support team and are looking for organized, customer-focused individuals to join us as Travel Client Experience Specialists. In this role, you'll assist travelers throughout the planning process by helping coordinate reservations, organizing trip details, and providing responsive support to help create a positive and stress-free experience.

This position is ideal for individuals who enjoy communication, problem-solving, and managing details in a virtual work environment. No prior experience in the travel industry is required training, onboarding, and continued support are provided.
Key Responsibilities

• Assist clients with vacation planning based on travel interests, schedules, and budgets
• Coordinate travel arrangements including accommodations, transportation, cruises, excursions, and activities
• Review and compare travel options using approved booking systems and supplier platforms
• Provide updates regarding reservations, itinerary progress, and upcoming travel details
• Respond to client questions through email, phone, and online communication channels
• Support itinerary changes, special requests, and follow-up coordination as needed
• Maintain organized records and accurate client documentation within internal systems
• Participate in remote training sessions, onboarding programs, and team development activities

What We Provide

• 100% remote work environment
• Flexible scheduling options
• Guided onboarding and structured training resources
• Ongoing mentorship and professional development opportunities
• Access to travel planning tools and supplier partnerships
• Eligibility for travel-related incentives, discounts, and recognition programs
• Growth opportunities within a collaborative remote team

Preferred Qualifications

• Strong communication and interpersonal abilities
• Excellent organizational skills and attention to detail
• Ability to work independently while managing multiple responsibilities
• Comfortable using email, online systems, and basic computer applications
• Reliable internet connection and professional communication habits
• Positive attitude with a willingness to learn and adapt

Experience in customer service, hospitality, retail, scheduling, administration, or support-related roles is beneficial but not required.
Requirements

• Must be at least 18 years old
• Applicants must be authorized to work within the United States, United Kingdom, Mexico, Australia, Spain, or approved hiring regions