Customer Service Representative - State Farm Agent Team Member

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Benefits:

• 401(k) matching
• Bonus based on performance
• Paid time off
• Training & development
• Wellness resources

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Zach Fuhrmann - State Farm Agent, you'll be the friendly voice our customers rely on and often the first impression of our agency. You'll help customers navigate their insurance needs, answer questions with confidence, and provide exceptional service that builds lasting relationships.

In this role, you'll turn questions into smiles and transform challenges into solutions, making each interaction a positive and memorable experience. You'll take pride in helping people protect what matters most while delivering the kind of service that keeps customers coming back and referring their friends and family.

We're looking for someone who genuinely enjoys helping others, thrives in a fast-paced environment, and brings a positive attitude to every conversation. If you're a great communicator, enjoy problem-solving, and want to be part of a team that values growth, teamwork, and making a difference in our community, we'd love to meet you

What You'll Do:

• Deliver outstanding customer service through phone, email, text, and in-person interactions
• Assist customers with policy changes, billing questions, claims support, and coverage reviews
• Build meaningful relationships with customers and identify opportunities to better serve their needs
• Work closely with team members to provide a seamless customer experience
• Help maintain our reputation for professionalism, responsiveness, and care

What Success Looks Like:

• Customers feel valued, understood, and supported
• Problems are solved quickly and accurately
• Strong relationships are built through every interaction
• You contribute to a positive, energetic, and team-focused culture
• You help our agency continue to grow through exceptional service and customer retention

Compensation: $42,000.00 - $55,000.00 per year


My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Suffolk, VA and help customers with their insurance and financial services needs, including:

• Auto insurance
• Home insurance
• Life insurance
• Retirement planning

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.