Patient Account Team Lead

Job Description

Job Description

Charleston ENT & Allergy is seeking a Patient Account Team Lead to support our growing team. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in delivering an exceptional patient experience—especially when it comes to navigating the financial side of care.

The Patient Account Team Lead plays a key role in both day-to-day operations and team support. This position is responsible for handling patient account inquiries, resolving billing and insurance issues, and assisting with escalated concerns, while also helping guide and support team members.

Duties:

• Serve as a primary point of contact for patient billing and account inquiries
• Handle inbound and outbound calls related to patient accounts, balances, and insurance questions
• Assist patients in understanding their financial responsibility and insurance coverage
• Work through claim denials and insurance processing issues to drive resolution
• Support patients with past due balances and set up payment plans
• Assist with escalated calls and patient concerns, ensuring a positive resolution
• Help train and support team members, acting as a resource for questions and guidance
• Contribute to a collaborative team environment focused on delivering high-quality patient care

Qualifications:

• At least 1 year of customer service experience (healthcare or billing experience preferred)
• Strong communication skills with the ability to handle sensitive financial conversations
• Detail-oriented with strong organizational and time management skills
• Comfortable navigating multiple systems, including Microsoft Office
• Strong problem-solving and research abilities
• Knowledge of patient billing, claims, and insurance processes is preferred
• Prior collections experience in a healthcare or agency setting is a plus