Account Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Hiring bonus
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary
• Flexible schedule

ABOUT OUR AGENCY:
I opened my agency in 1990 and currently lead a team of 11. State Farm has been my career from the very beginning - I joined the company after college and have been passionate about helping customers and developing successful team members ever since. I'm the proud mother of six children, one of whom is also a State Farm agent, and outside of work you'll often find me cheering on a baseball game or spending time with my Yorkie puppy.

Giving back is an important part of who I am. I'm passionate about supporting autism awareness initiatives, veterans, women's empowerment programs, small business owners, and other organizations that help strengthen our local community.

Our agency offers health benefits, PTO, a four-day work week, professional mentoring and coaching, career growth opportunities, and a fun, supportive work environment. I believe in investing in my team and helping each person reach their full potential.

Our culture is fun, fast-paced, and goal-oriented. I'm looking for someone who is motivated, energetic, coachable, and excited to grow. I value kindness, loyalty, accountability, and honesty, and I'm committed to creating an environment where hardworking people can build rewarding, long-term careers.

ROLE DESCRIPTION:
As an Account Representative for Tammy White - State Farm Agent, you are vital to our daily business operations and customers’ success. You help grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.

RESPONSIBILITIES:

• Develop leads, schedule appointments, identify customer needs, and market products and services to help meet those needs. 
• Establish customer relationships and follow up with customers, as needed. 
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding product availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Promote successful and long-lasting customer relations.

QUALIFICATIONS:

• Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred.
• Experience in managing customer relationships preferred.
• Interest in marketing products and services based on customer needs.
• Communication skills - written, verbal, and listening.
• Dedicated to customer service.
• Able to anticipate customer needs.
• Able to effectively relate to customers.