Aftermarket Network Development Manager - Central Coordination (DCNA)

Aftermarket Service Network Development Manager

Leads the central coordination and development of the DCNA aftermarket service network framework, ensuring a structured, scalable, and aligned approach across regions. Defines and implements the strategy, processes, standards, and controlling logic required to establish a sustainable service network development function in North America. Acts as the primary liaison between Service, Spare Parts, Finance, and Vehicle Sales, ensuring cross-functional alignment and integration of aftermarket network development into the broader DCNA business model. Coordinates and guides the regional Network Development Managers (field roles) and ensures consistency in execution, performance measurement, and partner development across all regions.

Position offers a starting salary range of $104,000.00 - $133,000.00 USD. Pay offered dependent on knowledge, skills, and experience. Benefits include annual bonus program; 401k company contribution with company match up to 6% as well as non-elective company contribution of 3 - 7% depending on age; starting at 4 weeks paid vacation; 13+ calendar holidays; 8 weeks paid parental leave; employee assistance program; comprehensive healthcare plans and wellness programs; onsite fitness (at some locations); tuition assistance and volunteer paid time off; short-term and long-term disability plans.

What You Drive at DTNA

• Central Strategy & Governance
• Process & System Implementation
• Cross-Functional Integration
• Program & Project Leadership
• Coordination of Field Network Development Roles
• Market Approach & Network Design

Knowledge You Should Bring

• Requires a Bachelor's Degree and 5-7 years of relevant experience or 8 years of relevant experience in lieu of degree
• Requires specialized knowledge of aftermarket service operations and service network development.
• Demonstrated ability to analyze operational data and translate findings into service strategies.
• Strong ability to manage partner relationships and drive performance through defined KPIs.
• Effective collaboration skills across Sales, Customer Support, and Service organizations.
• Proficiency using digital tools to manage projects and regional activities in a remote environment.
• An attached resume is required.

Exceptional Candidates Might Have

• Experience supporting regional service coverage models through partner development or alternative service solutions.
• Demonstrated capability to influence and negotiate with external partners.
• Ability to operate effectively in both office and service shop environments.

Where We Work

This position is open to applicants who can work in (or relocate to) the following location(s)- Jacksonville, FL US. Relocation assistance for this position is available when the selected candidate meets eligibility criteria.

Schedule Type:

Onsite

At Daimler Truck North America, we recognize our world is changing faster than ever before. By listening to the needs of today, we're building to solve with cutting-edge solutions in sustainability and future driving technology across electric, hydrogen and autonomous. These solutions, backed by years of innovative success and achievement, continue DTNA's legacy as the undisputed industry leader. Our evolving brand portfolio is second to none, including Freightliner Trucks, Western Star, Demand Detroit, Thomas Built Buses, Freightliner Custom Chassis, and Financial Services. Together, we work as one team towards our envisioned future – building a cleaner, safer and more efficient tomorrow for all.

That is what we are working toward - for all who keep the world moving.

Additional Information

• Visa sponsorship will only be open to current Daimler Truck North America employees working under an existing U.S. Daimler Truck North America Visa
• All other applicants must be legally authorized to work permanently in the country the position is located in at the time of application
• Final candidate must successfully complete a criminal background check
• Final candidate may be required to successfully complete a pre-employment drug screen
• Contractors, professional services, or other contingent workers should confirm with their local agency if they are eligible to apply for FTE positions
• EEO - Disabled/Veterans

Daimler Truck North America is committed to workforce inclusion and providing an environment where equal employment opportunities are available to all applicants and employees without regard to race, color, sex (including pregnancy), religion, national origin, age, marital status, family relationship, disability, sexual orientation, gender identity and expression (including transgender and transitioning status), genetic information, or veteran status.

For an accommodation or special assistance with applying for a posted position, please contact our Human Resources department at View phone number on click.appcast.io or toll free View phone number on click.appcast.io. For TTY/TDD enabled call View phone number on click.appcast.io or toll free View phone number on click.appcast.io.