Enterprise Desktop Support Specialist - Intune & MDM

We are seeking a Desktop Support professional to provide end-user technical support for enterprise devices, including hardware, operating systems, and user access management. The ideal candidate will have experience with Connected Worker solutions, Microsoft Intune, Mobile Device Management (MDM), Windows image deployment, and hardware provisioning while ensuring reliable device performance and a seamless end-user experience.

Key Responsibilities

• Install and deploy customized Windows images on enterprise devices.

• Provide laptop setup, configuration, and Active Directory user access support.

• Perform installation, repair, and maintenance of operating systems and installed applications.

• Troubleshoot and resolve hardware issues across desktops, laptops, and other supported devices.

• Assist end users with operating system updates, refreshes, and device upgrades.

• Perform hardware enrollment, provisioning, and device configuration.

• Deliver hardware training and user guidance for supported devices.

• Create, update, and maintain hardware training materials, tutorials, and workshop documentation.

• Support device lifecycle management and ensure compliance with enterprise standards.

• Collaborate with IT teams to resolve technical issues and improve end-user support processes.

• Maintain accurate documentation of support activities, configurations, and resolutions.

Required Qualifications

• Experience providing desktop and end-user technical support in an enterprise environment.

• Hands-on experience with Connected Worker solutions.

• Strong experience with Microsoft Intune and Mobile Device Management (MDM).

• Experience supporting Active Directory user accounts and access management.

• Experience installing, configuring, and troubleshooting Windows operating systems and applications.

• Strong hardware troubleshooting and diagnostic skills.

• Experience with device enrollment, provisioning, and lifecycle management.

• Strong customer service, communication, and problem-solving skills.

• Ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications

• Experience creating and delivering end-user training and technical documentation.

• Experience supporting enterprise endpoint management solutions.

• Familiarity with hardware refresh and device deployment projects.

• Knowledge of enterprise IT support best practices and device management processes.