Food Service Sales Operations Specialist

Job Title

Order Management

Price and correct customer orders daily.

Confirm orders to customers as required.

Partner with the Pricing Coordinator to ensure pricing is accurately loaded into the system.

Assist the Sales team with creating and maintaining quotes, list deals, and contracts as needed.

Support the Sales team with pricing changes and assist in resolving discrepancies between customer pricing and system pricing.

Sales Support

Assist the Sales team with sample and equipment requests as needed.

Manage incoming sales calls from Reception by providing basic production information and directing purchase inquiries to the appropriate Sales team member.

Coordinate sales meeting planning and preparation.

Deduction Support

Support communication and collaboration between the Field Sales and the Deductions team.

Review weekly "Waiting on Sales" report to identify recurring deduction issues and drive timely resolution.

Work with salespersons and the AFS Coordinator to resolve contract-related deduction issues.

Work with salespersons on next steps, ownership and deadlines.

Meet regularly with the Sales team to review outstanding deductions to minimize write-offs due to aging.

Data error correction & investigation

Work with Sales team to determine resolutions and provide required information to the FS DPA Administrator for routing system updates.

Work cross-functionally to identify root causes of errors and develop training, processes, and solutions to prevent recurring issues.

Maintain FSE Sample Integration with CRM and resolve errors during daily uploads.

Provide backup support for other Sales Operations tasks as needed.

Maintain and update organizational charts and contact lists.

Responsibilities subject to change as business needs evolve.

Requirements for Success

Four year college degree or commensurate experience related to job accountabilities in business environment

Knowledge, Skills and Abilities

Ability to prioritize

Detail-oriented

Excellent Communication Skills written & verbal

Collaboration skills

Strong project management skills

Analytical skills

Articulate

Professional

Good follow-up skills

Good manager of time

Leadership skills

Intuitive

Supervisory Responsibilities

Direct: None

Indirect: None

Physical Requirements and Working Conditions

To perform this job successfully, the physical demands listed are representative of those that must be met by an employee. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job:

The employee must be able to remain in a stationary position 50% of the time whether that be sitting or standing.

The employee must be able to use fingers to constantly operate a computer or other type of office equipment.

The employee in this position must be able to regularly walk.

The employees must be able to use hands to handle and feel.

The employee must be able to reach with both hands and arms.

The employee must be able to visually detect, perceive, or recognize in near and far distances.

The employee must be able to converse or convey with other individuals.

The employee may occasionally be required to crouch.

The employee may occasionally lift/carry items as heavy as 25 pounds.

Job Competencies

Ethics/ Integrity/ Trust

Attitude and Commitment

Diversity

Customer Service - Company Engagement

Quality

Problem Solving

Teamwork - Professionalism

Oral/ Written Communication

Attention to Detail

Other

Responsible for monitoring, record keeping and taking appropriate actions for specific Food Safety Plan and Food Quality Plan and pre requisite program requirements.

Responsible to report food safety and quality issues to management.

Benefits of joining the Red Gold Family:

• Medical premiums as low as $24.00/week
• Paid parental leave time off work
• Employer-paid disability benefits
• 401(k) matching up to 7%
• Free counselling through the Employee Assistance Program
• Employer-paid life insurance
• So much more!

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities