Housekeeping and Outdoor Guest Service - Palm Springs/Joshua Tree KOA

The Palm Springs/Joshua Tree KOA is a campground looking for enthusiastic people to join our outdoor hospitality team. Located in the beautiful California desert about 40 minutes from Joshua Tree National Park, we are a wintertime destination offering camping in RVs, cabins, deluxe cabins and tents year‑round. Our goal is to create a great camping experience for our guests by offering excellent customer service. If you enjoy meeting new people, working in a fun yet challenging environment, and helping families create memories to last a lifetime we want to talk to you! Working Hours Part Time position available Off season April 1 – Sept 30 / High season October 1 – March 31 Days will vary depending on needs of the park but will primarily be Tuesday – Friday Scheduled hours can be from 7 am – 11 pm 24–30 hours/week depending on occupancy with increased hours during the high tourist season High activity around all holiday weekends $17 /hour and up depending on experience Some shifts will be primarily housekeeping, some shifts will be primarily guest service, many shifts will involve both Responsibilities Ensures customers receive a high level of service consistent with our customer service philosophy Communicate with all staff and management using Teams Enforce campground policies and implement solutions consistent with goals of park Proactive guest management to ensure positive environment for all guests Coordinate with Guest Service/Front Desk staff for guest arrivals Coordinate with Guest Service/Front Desk staff for problem resolution when applicable Utilize creative problem solving skills Escort campers to their site Assist guests with questions, delivery of rented fire pits, and other service needs Greet and register guests arriving outside of front desk hours Regularly check perimeter of the campground Daily cleaning and maintenance of the restroom facilities Janitorial duties on all buildings at the campground Cleaning and preparation of deluxe cabins and deluxe tents for guest arrivals. This includes but is not limited to: striping of linens, washing of dishes, cleaning of all surfaces, making beds, vacuuming, replenishment of consumables, tidiness of outside areas, etc. Laundry of linens for deluxe accommodations as needed Contribute to the organization of all housekeeping supplies Complete various duties as assigned by manager which can include but are not limited to: light janitorial duties, assisting other departments in completion of tasks, overall support in daily performance of the campground. Requirements Good customer service and communication skills Ability to multitask and prioritize Able to work with others and work independently Professional appearance and attitude toward guests and fellow team members Communicate professionally and patiently Be on your feet during shift and able to lift at least 30 lbs. Ability to thrive in a fast‑paced environment Actively communicate both verbally and written On‑site full hook‑up site available to eligible staff members for candidates with fully self‑contained RVs. More information provided during the interview process. #J-18808-Ljbffr KAMPGROUNDS ENTERPRISES, INC