IT Endpoint & Microsoft 365 Specialist

IT Endpoint Administrator About the role: The Systems & Endpoint Administrator provides end-user support, administers endpoint devices and Microsoft 365 services, and supports technology operations across the organization. The ideal candidate combines strong technical skills with a customer-focused approach and enjoys solving problems in a collaborative environment. Who we are: Clayton Early Learning is a leading nonprofit dedicated to providing children from birth to five with an exceptional start and empowering families for lifelong success. We directly serve approximately 500 children annually through our school, home-based programs, and community partnership sites. As a proud member of the Educare Learning Network and the Head Start community, we are deeply committed to providing high quality early childhood education through a whole-child, whole-family approach. Our unique location on a 20-acre historic campus in Denver is the foundation for our strategic vision to become a thriving neighborhood center to serve the community more fully, addressing needs including food security and health care access. Our team of over 125 dedicated professionals works in a supportive environment of collaboration, innovation, and personal growth. What this role involves: Provide technical support for hardware, software, networking, printers, mobile devices, conferencing systems, and Microsoft 365 applications. Manage user accounts, access permissions, and endpoint devices using Microsoft Entra ID and Microsoft Intune. Deploy, maintain, update, and troubleshoot Windows workstations and related technologies. Support employee onboarding and offboarding activities, including device provisioning and access management. Maintain technology inventory records and assist with device lifecycle management. Document, prioritize, and resolve support requests while meeting service expectations. Coordinate with the MSP and vendors to resolve complex issues and support technology initiatives. Identify opportunities to improve processes, user experience, and operational efficiency. Additional Duties as assigned. What we are looking for: Education: Associate degree in Information Technology, Computer Science, Information Systems, or a related field; or equivalent combination of education and experience. Experience: Two or more years of IT support experience. Experience supporting Microsoft Windows and Microsoft 365 environments. Strong troubleshooting, problem-solving, and customer service skills. Excellent communication and organizational abilities. Opportunity, but no guarantee for occasional work from home. Preferred: Experience with Microsoft Intune and Microsoft Entra ID. Experience working with a Managed Services Provider (MSP). CompTIA, Microsoft, or related technical certifications. Clayton Requirements: Must be able to pass a comprehensive background check, including CBI/FBI fingerprinting. Child abuse and neglect state registry, MVR and a national sex offender registry check every 5 years. Must have a valid license driver's license with evidence of active vehicle insurance. Pediatric first aid and CPR certification. Current PPD-TB testing, standard immunizations, and annual health statement, or willingness to obtain as required. Participate in training programs, workshops, and meetings related to the role. Maintains strong technology proficiency and quickly adapts to new systems, applications, and digital solutions. Skills, Competencies & Behavioral Expectations: Demonstrates integrity, professionalism, and commitment to the organization's mission and values. Exhibits accountability and ownership by taking responsibility for commitments, actions, and results. Creates a safe, respectful, and collaborative environment for children, families, and employees. Communicates clearly and professionally, verbally and in writing, while building strong relationships and influencing employees at all levels. Builds strong relationships through teamwork that prioritizes safety and well-being. Problem-solving with resilience, emotional intelligence, and a solution-oriented mindset. Exceptional customer service and communication skills. Strong analytical and problem-solving abilities. Ability to prioritize work and manage multiple tasks simultaneously. Attention to detail and commitment to documentation. Ability to work effectively with technical and non-technical stakeholders. Continuous learning mindset and adaptability to changing technologies. Collaborative approach aligned with organizational values. Technical Skills Microsoft 365 administration, Entra ID user and account management. Microsoft Intune administration and endpoint management and security. Windows workstation deployment and support. Hardware, software, networking, and peripheral troubleshooting. Microsoft Office Suite support (Teams, Outlook, Excel, Word). Knowledge of ticketing systems and incident management procedures. Work Environment, Schedule & Physical Requirements: Ability to work flexible hours outside of normal business hours as required. Ability to lift to 50 pounds, with or without reasonable accommodation. Ability to sit, stand, walk and move throughout the workday as required to perform job duties or with reasonable accommodation. Ability to install and move computer equipment and peripherals. Ability to travel as needed. The perks: 16+ paid company holidays Accrued vacation time (starting at 10 days/year, up to 30 with tenure) Paid sick time Medical, vision, and dental insurance coverage Life and AD&D insurance Mental health support through our medical plan and EAP Long-term disability coverage 401(k) with 5% employer match after 1 year FSA plans College 529 investment options Identity theft protection and more Compensation: $75,000-$82,000 Annually Clayton's Core Values: At Clayton Early Learning, we believe that our core values help to drive actions and create habits that allow our belief in the unlimited potential of young children to become a reality. We seek candidates who demonstrate our core values and are motivated by a value-driven environment. Collaboration builds trust and relationships and brings new ideas, skills, and knowledge to help us do better work. Community fosters resiliency, stability, and strength. Fun reduces stress, keeps us motivated, builds connections, and models joy for our children. Growth allows us to develop as professionals and provide the best service. Stewardship enables us to have the greatest impact with the resources we have. Clayton Early Learning is an equal opportunity employer that values workplace diversity. We strive to create a work place that embraces diverse backgrounds, life experiences, and perspectives. We prohibit discrimination of employees or applicants on the basis of race, creed, color, age, sex, national origin, sexual identity, sexual orientation, religious affiliation, disability, or any other classification considered discriminatory under applicable law. #J-18808-Ljbffr Clayton Early Learning