Customer Service Representative

Benefits: 401(k) matching Employee discounts Health insurance Paid time off Customer Service Representative We’re looking for a compassionate, detail-oriented Customer Services Representative to support our clinic operations. In this role, you’ll be the first point of contact for our clients—helping create a positive, informative, and supportive experience for both people and their pets. What You’ll Do Administrative Support & Client Communication Answer calls, emails, and messages with professionalism and care Schedule wellness visits, spay/neuter appointments, and adoption meetings Provide accurate information and guide clients to the right resources Maintain accurate records across multiple systems Support reporting and documentation tasks Deliver a welcoming, high-quality front desk experience Process payments and complete daily cash reconciliation Communicate policies, procedures, and required protocols clearly Client Education & Advocacy Explain basic veterinary topics such as vaccines, preventative care, and medications Accurately relay instructions from veterinary staff Collect medical and behavioral histories from pet owners Support and promote our mission of pet retention, spay/neuter, and wellness care Clinic Support Assist with patient intake and check-in processes Learn and use clinic software systems Provide preventative care products (flea/tick, heartworm) as appropriate Communicate patient updates or concerns to veterinary teams Review discharge instructions and answer client questions Patient Care (Client-Facing) Gather detailed intake information for each visit Review aftercare and post-operative instructions with clients Communicate potential risks or follow-up needs as directed Coordinate with care teams on services, updates, and billing Animal Handling (Minimal) Recognize basic animal behavior and body language Handle animals safely within your comfort level Ask for assistance when needed Environment Care Keep reception and lobby areas clean, organized, and welcoming Restock supplies and maintain a professional front desk environment What You Bring High school diploma (or equivalent) and valid driver’s license Previous administrative or customer service experience Strong communication and multitasking skills Comfort working with computers (Microsoft Office, email, and new systems) Ability to follow and clearly explain instructions Positive, empathetic, and team-oriented approach