Microsoft Dynamics 365 Developer

Role Description

The Microsoft Dynamics 365 Developer will support a strategic internal transformation initiative focused on expanding and enhancing the credit union's Microsoft Dynamics platform and service management capabilities. The individual will partner with business stakeholders, operations teams, and technology leaders to design, develop, configure, and deploy solutions that improve service delivery, workflow efficiency, and member support operations.

This role requires strong Dynamics 365 development expertise combined with the ability to translate business requirements into practical solutions. Experience within banking, credit unions, or other regulated financial services environments is highly preferred. While experience with C#, Power Platform, integrations, and automation is important, this is primarily a business-focused Dynamics development role rather than a pure software engineering position.

This assignment provides an opportunity to play a critical role in a high-visibility transformation initiative that directly impacts how employees serve members and manage operational processes. The successful individual will help shape the future use of Microsoft Dynamics technologies across the organization while delivering measurable business improvements.

The engagement offers exposure to enterprise-scale Dynamics 365 development, Power Platform solutions, business process transformation, and financial services operations. The individual will gain experience building solutions that influence organizational strategy while working closely with executive stakeholders and business leaders.

This role is ideal for someone who enjoys solving business problems through technology, collaborating directly with users, and seeing immediate results from their work. The project offers significant autonomy, visibility, and the opportunity to create solutions that will continue delivering value long after the engagement concludes.

Qualifications

• 5+ years of Microsoft Dynamics 365 Development experience
• Dynamics 365 Customer Service, CRM, or Customer Engagement experience
• Strong Power Platform expertise (Power Apps, Power Automate, Dataverse)
• Experience with C#, .NET, APIs, and integrations
• Experience gathering business requirements and translating them into technical solutions
• Banking, Credit Union, Financial Services, or regulated industry experience preferred
• Strong stakeholder communication and consulting skills
• Experience working remotely with distributed teams

Requirements

• Design and Deploy New Dynamics 365 Service Solutions
• Build and Enhance Dynamics 365 Integrations and Automations
• Establish Sustainable Dynamics Development and Governance Practices

Performance Objectives

• Within the first 90 days, partner with business stakeholders to gather requirements, design solutions, and deploy new Microsoft Dynamics 365 service management capabilities.
• Within the first 120 days, develop and support integrations between Dynamics 365, Microsoft Power Platform, and other enterprise applications.
• Create scalable development standards, documentation, support procedures, and governance processes before the completion of the engagement.

Subtasks

• Conduct Business Discovery and Requirements Gathering
• Develop and Customize Dynamics 365 Components
• Build Power Platform Solutions
• Support Enterprise Integrations
• Create Reporting and Analytics Capabilities
• Lead Testing, Deployment, and Knowledge Transfer Activities
• Continuously Evaluate and Integrate AI to Improve Performance