Desktop Support Technician

Job Description

Job Description

**Job Summary**

We are seeking an experienced **IT Field Support Analyst / Desktop Support Technician** for a full-time onsite contract position in Mechanicsburg, PA. The selected candidate will provide hands-on technical support for desktops, laptops, printers, hardware, software, network connectivity, Windows workstations, LAN environments, and end-user technology issues.

This role is ideal for an IT support professional with strong experience in **desktop support, field services, Windows 10 upgrades, hardware troubleshooting, printer support, software installation, LAN support, cabling, workstation setup, user support, and inventory tracking**.

The candidate must be comfortable working **100% onsite** and must have at least **3 years of relevant IT support experience**.

**Key Responsibilities**

Provide second-level technical support for desktops, laptops, printers, peripherals, hardware, software, and network connectivity issues.

Troubleshoot, diagnose, and resolve workstation, application, LAN, cabling, printer, and end-user technology problems.

Install, configure, upgrade, and maintain Windows desktops, laptops, operating systems, utilities, and business applications.

Support Windows 10 upgrades, workstation refreshes, computer replacements, user file transfers, and equipment deployments.

Assist with network equipment swaps, network setups, LAN connectivity, cabling, and field support activities.

Install, terminate, test, and maintain network cables and wiring in a networked environment.

Provide printer support, including troubleshooting, servicing, and coordinating vendor support when needed.

Restore user data to file servers and workstations as needed.

Configure workstations and network settings to support Local Area Network operations.

Install and support approved software, including email, internet tools, enterprise applications, and standard business systems.

Assist with basic group policy support and workstation configuration.

Coordinate with technical teams, vendors, and service providers for escalated issues.

Track, document, and follow up on support tickets and assigned technical issues.

Assist with hardware and software inventory, equipment tracking, and asset location updates.

Work with users to identify technical needs and recommend appropriate hardware, software, or support solutions.

Support testing, documentation, and implementation of technology upgrades and business applications.

Provide formal and informal training to users on hardware, software, and business applications.

Perform related desktop support, field support, and IT operations duties as assigned.

**Required Skills and Experience**

Minimum 3 years of relevant IT support, desktop support, help desk, field support, or technical support experience.

Hands-on experience supporting Windows desktops and laptops.

Experience with Windows 10 upgrades, workstation setup, user file transfers, and computer refresh projects.

Strong troubleshooting experience with hardware, software, printers, peripherals, and network connectivity.

Basic knowledge of LAN support, cabling, network hardware, and connectivity troubleshooting.

Experience installing and supporting business applications and approved software.

Experience supporting printers and standard office technology.

Ability to document technical issues, support actions, inventory updates, and resolution steps.

Strong customer service, communication, and problem-solving skills.

Ability to work independently in a full-time onsite environment.

Must be able to pass an in-depth background check, including fingerprinting.

**Preferred Qualifications**

Experience in enterprise, government, public sector, education, healthcare, or large organizational IT environments.

Experience with asset management, hardware inventory, equipment tracking, and workstation refresh projects.

Basic understanding of Active Directory, group policy, file servers, user profiles, and networked environments.

Experience coordinating with vendors or technical teams for hardware, software, or network support.

Ability to support users with varying levels of technical knowledge.

**Work Environment**

This is a full-time, 100% onsite position located in Mechanicsburg, PA 17055.

The standard schedule is Monday through Friday, 40 hours per week.

Candidate must be available during core business hours.

Candidate must be able to pick up issued equipment on the first day.

This position requires successful completion of an in-depth background check, including fingerprinting.

Interviews may be conducted via Microsoft Teams with video enabled.

Candidate may be required to present valid photo identification during the interview process.

Issued equipment may not be taken or used outside of the United States.