Customer Service Specialist II

Join Rockline – Where Values Drive Excellence At Rockline Industries, we don't just manufacture consumer packaged goods — we build trusted partnerships and create meaningful impact. As a privately held industry leader, we are guided by our RRITE values: Renew, Respect, Integrity, Teamwork, and Excellence. These values shape how we work, how we collaborate, and how we show up for our customers and each other. Locations: Within reasonable driving distance of Sheboygan, WI, or Springdale, AR corporate offices. Work Arrangement: Option of On-site|Flex|Remote. Hourly position. We’re looking for a Customer Service Specialist II — an experienced customer service professional who takes pride in owning accounts end‑to‑end, solving complex issues, and partnering cross‑functionally to deliver a high level of service. If you enjoy being the go‑to person for your accounts and want to work for a company that values your expertise, this role may be a great fit. What You’ll Do As a Customer Service Specialist II, you’ll manage business‑to‑business (B2B) customer accounts from order to cash, providing advanced support while serving as a trusted internal and external partner. Order Processing & Account Ownership Review and process EDI and manual customer orders with accuracy and efficiency Manage customer items, pricing, addresses, and profiles Monitor item transitions, special delivery requirements, and order changes Track customer orders from entry through delivery and invoicing Communicate proactive on order status, product availability, and delivery appointments Advanced Account Management Serve as the primary contact for assigned customer accounts Execute and manage transportation strategies in partnership with internal teams Ensure order, invoice, and accounting accuracy, including advanced updates and follow‑through Review and respond to daily reports; identify trends, risks, and opportunities Troubleshoot complex issues and elevate appropriately when needed Identify and support customer service and account management process improvements Collaboration & Continuous Improvement Partner closely with Sales, Transportation, Quality Assurance, Scheduling, and Forecasting teams Complete quarterly goals and maintain an individual development plan Demonstrate a strong commitment to Rockline’s RRITE values and workplace safety Contribute to a collaborative team environment and support additional responsibilities as needed What You’ll Bring Education High School Diploma required Experience 4+ years of business‑to‑business customer service experience or equivalent B2B account management experience Or 2 years of customer service experience with prior Rockline experience and exposure to order management (Quality, Supply Chain, Operations) Skills & Knowledge Proven experience managing customer accounts end‑to‑end ERP system experience required (JDE strongly preferred) Microsoft Word and Excel proficiency required Strong written, verbal, and interpersonal communication skills Solid problem‑solving, analytical, and organizational skills Ability to work cross‑functionally in a fast‑paced environment Preferred Logility experience Supply Chain Principles certification Why Rockline? Values‑Driven Culture – Our RRITE values guide how we work together every day Flexibility – Options for on‑site, flex, or remote work Meaningful Work – Own customer relationships and make a real impact Professional Growth – Clear goals, training and development planning Stability & Purpose – A strong, privately held company with long‑term vision Ready to bring your experience to a company that values partnership and excellence? #J-18808-Ljbffr Rockline Industries, people who make it right