Support Center Specialist

The Alameda County Office of Education (ACOE) leads with a student-centered vision, innovating in the classroom and building safe and supportive community schools. We collaborate and partner with local, county, and state agencies to address challenges students face. We are looking for individuals who can enact our vision: equipping the most vulnerable students and those who serve them with the tools to thrive. Join our team as we reimagine services to more holistically support students and erase the predetermination of failure for children, especially Alameda County's most marginalized youth. See attachment on original job posting THE POSITION: The ideal candidate will have experience in a school setting or public educational agency and strong customer service skills. The Support Center Specialist position is committed to providing technical support to agency staff, students, and, at times, ACOE's various school districts in a prompt and efficient manner. The candidate should have strong communication skills and a wide breadth of basic technical understanding including Google, Apple, and MDM technologies. LOCATION: 313 W. Winton Ave. Hayward, CA 94544 - This position is fully onsite and requires attendance in-office, Monday thru Friday TYPICAL DUTIES: Assesses service requests for the purpose of maintaining the service request system for Technology. Services and providing online support and assistance to users through the County Support Center, determining and implementing solutions. Assists with the maintenance of user accounts, print queues, user files and directory structures for the purpose of ensuring compliance with related requirements. Collaborates with a variety of internal and external parties (e.g. vendors, county staff, etc.) for the purpose of providing and/or receiving information and ensuring project success. Maintain computer equipment and supply inventory for the purpose of ensuring efficient operations. Maintains network operations and software applications (e.g. servers: file, print, application, database, etc.) for the purpose of ensuring efficient operations. SEE FULL JOB DESCRIPTION FOR MORE INFORMATION MINIMUM QUALIFICATIONS: Experience: Four years of progressively responsible related experience and/or training, including two years related experience and/or training in telecommunications, computer, and/or network systems. Education: Associates degree (A.A.) or equivalent in information technology, computer science, business administration or a related field Equivalency: Equivalent combination of education and experience. APPLICATION DEADLINE: Monday, June 15th, 2026 at 11:59 p.m. APPLICATION REQUIREMENTS: The EdJoin Online Application and materials must be received by the final application filling date. Incomplete or late EdJoin Online Applications will not be accepted. THE FOLLOWING APPLICATION MATERIALS ARE DESIRED: Completed EDJOIN Online Application, Resume and Cover Letter. APPLICATION SCREENING & EXAMINATION PROCESS: A review of the candidates' EdJoin Online Applications to verify possession of minimum qualifications. Those candidates who complete the EdJoin Online Application and who possess the minimum qualifications for the class will move on to the next step in the examination process. Those invited to participate will be notified via email of the date, time, and place of the examinations. We reserve the right to make changes to the announced examination components. THE POSITION: The ideal candidate will have experience in a school setting or public educational agency and strong customer service skills. The Support Center Specialist position is committed to providing technical support to agency staff, students, and, at times, ACOE's various school districts in a prompt and efficient manner. The candidate should have strong communication skills and a wide breadth of basic technical understanding including Google, Apple, and MDM technologies. LOCATION: 313 W. Winton Ave. Hayward, CA 94544 - This position is fully onsite and requires attendance in-office, Monday thru Friday TYPICAL DUTIES: Assesses service requests for the purpose of maintaining the service request system for Technology. Services and providing online support and assistance to users through the County Support Center, determining and implementing solutions. Assists with the maintenance of user accounts, print queues, user files and directory structures for the purpose of ensuring compliance with related requirements. Collaborates with a variety of internal and external parties (e.g. vendors, county staff, etc.) for the purpose of providing and/or receiving information and ensuring project success. Maintain computer equipment and supply inventory for the purpose of ensuring efficient operations. Maintains network operations and software applications (e.g. servers: file, print, application, database, etc.) for the purpose of ensuring efficient operations. SEE FULL JOB DESCRIPTION FOR MORE INFORMATION MINIMUM QUALIFICATIONS: Experience: Four years of progressively responsible related experience and/or training, including two years related experience and/or training in telecommunications, computer, and/or network systems. Education: Associates degree (A.A.) or equivalent in information technology, computer science, business administration or a related field Equivalency: Equivalent combination of education and experience. APPLICATION DEADLINE: Monday, June 15th, 2026 at 11:59 p.m. APPLICATION REQUIREMENTS: The EdJoin Online Application and materials must be received by the final application filling date. Incomplete or late EdJoin Online Applications will not be accepted. THE FOLLOWING APPLICATION MATERIALS ARE DESIRED: Completed EDJOIN Online Application, Resume and Cover Letter. APPLICATION SCREENING & EXAMINATION PROCESS: A review of the candidates' EdJoin Online Applications to verify possession of minimum qualifications. Those candidates who complete the EdJoin Online Application and who possess the minimum qualifications for the class will move on to the next step in the examination process. Those invited to participate will be notified via email of the date, time, and place of the examinations. We reserve the right to make changes to the announced examination components. * Letter of Introduction * Resume Comments and Other Information THE PROCESS IS AS FOLLOWS: 1. Application Review……………………………………….............…….........…………………....…..……..PASS/FAIL 2. Written Examination……………………………................……..............................................................(Date TBD) 3. Technical Oral Interview………………….............................................................................................(Date TBD) 4. Final Oral Interview………………….…................................................................................................(Date TBD) * This eligibility list is valid for 6 months.