Dental Front Desk Coordinator

Job Description

Job Description

J ob Summary:

We are seeking a highly organized and customer-focused Dental Front Desk Representative to join our team. As the first point of contact for patients, you will be responsible for providing exceptional patient care, managing front office operations, and ensuring a smooth flow of patient appointments and services.

Key Responsibilities:

• Greet patients warmly and professionally, checking them in and out of appointments
• Answer phone calls, responding to patient inquiries and scheduling appointments
• Manage patient records including updating treatment plans
• Coordinate and schedule appointments with dentists and hygienists
• Verify patient insurance coverage and benefits, preparing necessary paperwork and claims
• Handle billing and payment processing, resolving any discrepancies or issues
• Maintain a clean and organized front office environment, ensuring a professional atmosphere
• Provide general administrative support to the dental team, as needed
• Develop and maintain relationships with patients, fostering a positive and welcoming experience

Requirements:

• Dental Front office experience required; dental assisting experience preferred
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment, prioritizing multiple tasks and responsibilities
• Proficiency in dental software and electronic health records (EHRs)
• Experience with dental insurance billing required; medical billing experience helpful
• Basic math skills and attention to detail for accurate billing and payment processing
• Ability to maintain confidentiality and handle sensitive patient information
• Basic knowledge of dental terminology and procedures

Work Environment:

• Our dental office is a busy, modern facility with a friendly and supportive team
• The front desk is the hub of our office, requiring strong organizational and communication skills

Office Schedule:
Monday: 8:00-5:00
Tuesday: 10:00-7:00
Wednesday: 9:00-5:00
Thursday: 8:00-5:00
3rd Saturday of every month: 8:45-4:15
*ending times may vary depending on end of day responsibilities
**office hours change to 9:00-5:00 during summer hours 

If you are a motivated and detail-oriented individual with a passion for providing exceptional patient care, we encourage you to apply for this exciting opportunity!