Manager, eCommerce Operations

Job Description:About the RoleThe Manager, eCommerce Marketing Operations position within the Marketing Operations group will support the creation and management of key ecommerce flows for the Wall Street Journal, Barron’s, MarketWatch, and Financial News. This role will liaise directly with our Marketing, Product and Tech teams to ensure a seamless checkout experience for our flagship publications.You Will:Successfully launch new products, offers and ecommerce flows to manage the customer experience. You’ll develop maintenance requests and BRDs (business requirement documents) for new offers and processes, while working in close partnership with technology to translate into customer facing requirements. You will create new offers and manage existing offers within the ecommerce platform in order to promote flagship publications, implement and build new landing pages for acquisition campaigns to ensure a seamless checkout experience, and execute new eCommerce flows to support new subscription offers and products presented in market - including digital pricing, promotions, and site assetsYou will partner with a QA manager to manage the timelines, user acceptance testing, goals for testing, align on measurable KPIs, and create test plans You will partner with cross-functional business units for new pricing plans and testing requests, including a streamlined intake process and project management of implementation from beginning to endYou will analyze existing processes for improvement, identify opportunities to drive KPIs, and automate manual processesYou will partner with your manager to create and optimize processes and timelines, embedding operational excellence into all workflows You will manage a team of offer managers to provide mentorship, optimize processes, create a gold standard of operational excellence, and manage knowledge transferYou Have:7+ years experience in eCommerce with an ability to test APIsAbility to lead with operational rigor, set standards for operational excellence with clearly defined project and process workflowsHTML and SQL skills requiredStrong Leadership skills and experience with people managementPossess strong project management skills and the ability to manage multiple projects and stakeholdersDetailed understanding of end-to-end eCommerce processes including: website infrastructure, content management, operations, and customer facing functionalityExperience optimizing AWS environments for performance, security and cost efficiencyExperience leading, mentoring, and influencing team members, building and maintaining effective working relationships across business units within an organization to enable successProficiency with Google suite applicationsKnowledge of the media and publishing industry is a plusKnowledge of the subscription business preferredBachelor’s degree - marketing preferred, or equivalent experience Our BenefitsComprehensive Healthcare PlansPaid Time OffRetirement PlansComprehensive Medical, Dental and Vision Insurance PlansEducation BenefitsPaid Maternity and Paternity LeaveFamily Care BenefitsCommuter Transit ProgramSubscription DiscountsEmployee Referral ProgramLearn more about all our US benefitsEqual Opportunity EmployerAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status or any other protected characteristic under applicable law. EEO/Disabled/VetsReasonable AccommodationWe are committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and/or interview process. If you need assistance or accommodation in completing your application or participating in an interview due to a disability, email us at View email address on click.appcast.io. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.Please refer to the privacy notice at the bottom of this page for submitting any data access, deletion, or other data subject rights requests, where permitted under your local laws and regulations.Business Area:Dow Jones - MarketingJob Category:Marketing & Product ManagementUnion Status:Non-Union roleBase Pay Range: $95,000 - $125,000We’re committed to offering competitive and flexible compensation to attract top talent. This pay range reflects our good faith estimate for the role and may vary based on a candidate’s experience, skills, location, and other relevant factors.For bonus-eligible roles, targets are determined based on multiple considerations, including market benchmarks and individual contributions.For benefits-eligible roles, we offer a comprehensive and competitive benefits package covering health, retirement, wellbeing, and more, along with optional benefits to meet the diverse needs of our employees.SummaryLocation: PrincetonType: Full time