Service Coordinator II

Company Information:

Elbit America is a leading provider of high-performance products, system solutions, and support services focusing on the defense, homeland security, commercial aviation, and medical instrumentation markets. With facilities throughout the United States, Elbit Systems of America is dedicated to supporting those who contribute daily to the safety and security of the United States. Elbit Systems of America, LLC is wholly owned by Elbit Systems Ltd. (NASDAQ: ESLT and TASE: ESLT), a global high-technology company engaged in a wide range of programs for innovative defense and commercial applications. For additional information, visit: ElbitAmerica.com or follow us on YouTube.

Job Summary: The Service Coordinator II supports the Program Management Office by coordinating administrative, contractual, and logistical aspects of defense-related service contracts. This role works closely with Program Managers to track service project milestones, maintain repair contract documentation, and facilitate clear communication across internal teams, suppliers, affiliates, and customer POCs. The Service Coordinator II is well organized, with a proactive mindset, strong attention to detail, and a desire to learn the intricacies of defense contracting and program coordination.

Responsibilities and Tasks:

• Support Program Managers in tracking project deliverables, milestones, and contractual obligations.
• Coordinate internal and external meetings, scheduling, and documentation with subcontractors, suppliers, and customer stakeholders.
• Maintain accurate and current records, reports, and project documentation to ensure compliance with defense contract requirements.
• Assist in processing procurement requests, tracking invoices, developing repair quotes, tracking repair status, and upkeep of the enterprise resource program (ERP) for service contracts
• Help ensure adherence to all relevant standards, acquisition regulations, and internal quality procedures.
• Support the response process for contract modifications, audits, and customer deliverables.
• Serve as a liaison between cross-functional departments to streamline task execution and project flow.
• Provide general administrative support including preparing reports and managing correspondence.
• Identify and escalate issues impacting project performance or compliance in a timely manner.

Education, Experience, License, or Certification:

• Bachelor's degree in Business Administration, Project Management, Government/Political Science, or a related field (preferred), or 2-4 years relevant experience
• Excel and MS Office suite
• Familiarity with DoD contracting, FAR/DFARS regulations, or military protocols is a strong plus.
• Experience with project tracking tools or contract management systems desired

Skills and Abilities:

• Exceptional task management skills - ability to manage high volumes of tasks, track multiple concurrent deadlines, and follow through to completion without micromanagement.
• Detail-oriented and highly organized - ensures accuracy in documentation, compliance tracking, and internal communications.
• Strong time management - prioritizes effectively, meets deadlines consistently, and adapts to shifting priorities.
• Clear communicator - able to convey complex information simply and professionally, both in writing and verbally.
• Proactive problem-solver - anticipates potential roadblocks and takes initiative to resolve issues before they escalate.
• Collaborative mindset - works well with cross-functional teams, subcontractors, and external stakeholders.
• Technically proficient - comfortable using Microsoft Office Suite, spreadsheets, and task management platforms
• Quick learner - able to grasp new systems, workflows, and regulations quickly, especially within the defense contracting environment.
• Customer service orientation - professionally handles external inquiries and supports internal and external stakeholder needs.

Travel/Physical Requirements:

• No travel anticipated

Here Are Some of the Great Benefits We Offer:

• Most locations offer a 9/80 schedule, providing every other Friday off
• Competitive compensation & 401(k) program to plan for your future
• Robust medical, dental, vision, & disability coverage with qualified wellness discounts
• Basic Life Insurance and Additional Life & AD&D Insurances are available
• Flexible Vacation & PTO
• Paid Parental Leave
• Generous Employee Referral Program
• Voluntary Benefits Available: Longer Term Care, Legal, Identity Theft, Pet Insurance, and more
• Voluntary Tricare Supplement available for military retirees

This job description does not list all the duties of the job. You may be asked by your supervisors or managers to perform other duties. The employer has the right to revise this job description at any time. The job description is not an employment contract. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. Elbit America is an equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.

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