Mid-Market Account Manager
Insightful
- Own the commercial relationship for a portfolio of Mid-Market customers
- Partner with Customer Success Managers to execute account plans covering stakeholders, priorities, risks, whitespace, and expansion opportunities
- Drive renewals and proactively identify opportunities to grow MRR
- Expand Insightful across teams, departments, geographies, products, and use cases
- Build and maintain an expansion pipeline
- Forecast renewals and expansion opportunities accurately
- Develop customer business, operating model, priorities, and challenges knowledge
- Build relationships with senior leaders across Operations, IT, Finance, HR, Transformation, and other functions
- Lead discovery conversations and executive business reviews focused on outcomes, ROI, priorities, and next steps
- Connect Insightful's capabilities to measurable outcomes including productivity, operational efficiency, workforce optimization, AI transformation, and automation
- Communicate complex ideas simply and help customers build internal business cases for expansion
- Help customers understand how workforce data supports operational improvement, process redesign, AI, and automation
- Partner with product and technical teams to bring capabilities into accounts and shape go-to-market strategy
Requirements
- 5+ years of experience in B2B SaaS, including Account Management, Customer Success with commercial ownership, or a similar customer-facing revenue role
- Demonstrated experience managing and growing Mid-Market customer relationships
- Track record of driving renewals, expansion, upsells, or cross-sells
- Strong discovery skills and ability to uncover underlying business problems
- Commercial judgment and comfort navigating pricing, contracts, negotiations, and procurement
- Executive presence and ability to communicate with senior leaders and day-to-day users
- Strong business acumen and genuine curiosity about how companies operate
- Ability to manage multiple opportunities and priorities without losing attention to detail
- Comfort operating in a fast-moving, evolving environment
- Experience with workforce technology, analytics, AI, HR technology, productivity software, or enterprise SaaS is a plus, but not required
Core Competencies
Demonstrates expertise in managing Mid-Market customer relationships, driving renewals, and identifying expansion opportunities. Possesses strong business acumen and the ability to communicate effectively with senior leaders while navigating complex commercial environments.
Highest-signal resume keywords
- B2B SaaS Experience
- Account Management
- Customer Success
- Renewals and Expansion
- Business Acumen
Hard Skills
- Account Management
- Customer Success
- Renewals
- Expansion
- Upselling
- Cross-Selling
- Discovery Skills
- Commercial Judgment
- Negotiation
- Detail Orientation
Soft Skills
- Executive Presence
- Communication
- Curiosity
- Relationship Building
- Adaptability
Industry Keywords
- Mid-Market
- Customer Relationships
- Operational Improvement
- Process Redesign
- Automation
Tools & Technologies
- Workforce Technology
- Analytics
- AI
- HR Technology
- Productivity Software
- Enterprise SaaS
Vacancy posted 9 hours ago
Similar jobs that could be interesting for youBased on the Mid-Market Account Manager in New York, NY vacancy
- ...application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Mid-Market Account Manager Regular Full-Time Remote 19 days ago Requisition ID: 1865 About Mood Mood Media is the world’s leading experiential media...SuggestedFull timeWorldwideNight shift
Mood Media
New York, NY2 days ago - ...Mid-Market Account ManagerInsightful is transforming how companies understand, optimize, and automate work. Our platform gives organizations... ...growing quickly, and we're looking for a Mid-Market Account Manager to help us deepen and expand relationships with our...Suggested
Insightful
New York, NY22 hours ago - ...Mid Market Account ManagerContracts shape how companies win customers, buy technology, work with partners, and manage risk. But reviewing them and finding the answers inside still takes too much expert time. Ivo is building AI that helps legal teams review and negotiate...SuggestedContract workWork at officeFlexible hours
Blackbird
New York, NY2 days ago - ...Handshake Mid Market Account ManagerAs a Mid Market Account Manager, you will own gross dollar retention and drive growth across your book of business. You will be responsible for running renewal cycles, prospecting within your existing accounts to identify expansion opportunities...SuggestedFull timeWork at officeFlexible hours
Handshake
New York, NY3 days ago - ...procurement teams at scale. As we scale, we need commercially sharp Account Managers who can run a high-velocity book of business, protecting and growing revenue without losing quality or pace. As a Mid-Market Account Manager, you'll be responsible for renewals, upsells,...SuggestedContract workWork at officeFlexible hours
Ivo Inc.
New York, NY9 hours ago - ...ways to connect with customers and drive transactions, and combines innovative marketing and operational tools to support sustainable growth.We are on the lookout for Mid Market Account Managers who can drive growth and enrich our ecosystem. TikTok's local services...Contract workLocal areaImmediate start
TikTok
New York, NY2 days ago $85k - $91k
...this position will be a Hilti, Inc. team member. Who we’re looking for Our customers are the heart of our business. Fieldwire’s Account Management Team is responsible for managing our largest and most strategic relationships. The Account Management Team is a highly...Contract workWork at officeRemote workWorldwideFieldwire by Hilti
New York, NY4 days ago$90k - $140k
...Account ManagerProfound is the fastest-growing AI marketing platform, used by 15% of the Fortune 500 including Comcast, Estée Lauder, and Walmart, and innovators... ...works and gets better every day.As an Account Manager, you'll be at the center of this transformation and...Work at officeProfound
New York, NY3 days ago$108k - $208.8k
...Senior Key Account Manager (Dine-in) Location: New York Employment Type: Regular Job Code: A176388 Responsibilities About the... ...with customers and drive transactions, and combines innovative marketing and operational tools to support sustainable growth. We are...Contract workTemporary workLocal areaImmediate start- ...Middesk Account Management Role Middesk makes it easier for businesses to work together. Since... ...insight, working closely with our go-to-market, operations, and product/engineering teams... ...What You'll Do Manage a portfolio of mid-market customers, ensuring they achieve...Work at office3 days per week
- World Insurance Associates is seeking a client service lead for middle to large accounts. You will partner with senior staff on strategy design and renewal messaging, and may independently manage all messaging for smaller accounts with guidance. You will drive service...
$170k
...computers. For the first time ever, you can manage and automate every part of the employee... ...for a self-driven, growth-minded account manager with a proven track record of success... ...revenue growth. Account managers in our Mid-Market segment own revenue retention and growth...Contract workWork at officeRemote work3 days per weekRippling
New York, NY3 days ago$152k - $228k
Account Manager, Mid-Market Remote - US About MimecastThe work people build is worth protecting, and it's harder to protect than it used to be. AI agents now move at machine speed with human-level access, and a small slip-up can become a very public one. We disrupt cybercriminal...Local areaRemote workMimecast
New York, NY2 days ago- PLEASE CLICK HERE TO SEE *ALL* OF OUR JOB OPENINGS!Mid-Market Account ExecutiveSeeking a Mid-Market Account Executive. Most conversations will... ...accounts, personalize outreach, prepare for meetings, and manage opportunities more effectively.Job-3682827*LI-JM1#LI-HybridContract work
Three Pillars Recruiting
New York, NY3 days ago - ...drive transactions, and combines innovative marketing and operational tools to support sustainable growth.We are looking for a Mid-Market Sales Lead to drive growth and... ...while coaching and leading a small team of account managers to execute scalable growth strategies.The...Local areaImmediate start
TikTok
New York, NY2 days ago $122.7k - $187.8k
...deep experience in cloud change management; and cloud-ready operating... ...delivery, alliances/partners, marketing) and represent the company as... ...achieve rapid growthin the mid-market customer segment.Deliverand... ...multipleclient accounts and across the Google Cloud ecosystem...Contract workWork experience placementLive inWork at officeLocal areaRemote workFlexible hoursAccenture
New York, NY4 days ago- ...communities.As a Security Sales Senior Manager, you will spearhead Accenture Security's... ...end sales process for high-value, complex Mid-Market clients, from needs analysis through... ...buying decisions.Help develop strategic accounts and partner-led opportunitiesPosition security...Contract workWork experience placementWork at officeLocal areaWorldwide
Accenture
New York, NY3 days ago $87.4k - $140.4k
...Connected Solutions Mid Market Sales Executive We are a global collective of innovators... ...et al. The Sales Executive will be accountable for progressing the sales and supporting... ...Customers from the C-Suite to other Leaders Managed and nurture relationships with Clients...Contract workWork experience placementWork at officeLocal area- ...Account Executive, Mid-Market At Trunk Tools, we're the leading AI company revolutionizing construction, the second-largest industry on earth... ...Maintain accurate and up-to-date forecasts. Provide sales management with reports on sales activities and projects as...Work at officeImmediate startRemote workFlexible hours
- ...Customer Success Manager Our client is hiring Customer Success Managers... ...will be able to step into an account, quickly assess what is... ...level conversations with GMs, market-area presidents, and senior operators... ...Customer Success function Mid-Market CSMs will manage a...
- Job Title: Mid-Market Customer Success Manager Location: Remote Hours: Must be available to work Mountain Time (MT), 8:00 AM - 5:00 PM. About Fyxt... ...who takes full ownership of historical customer accounts and is accountable for measurable performance across customer...Remote workFlexible hours
- ...care deeply about their craft. The Opportunity We are seeking a skilled and dedicated Mid Market Customer Success Manager with a background in SaaS customer success or account management to own a growing portfolio of mid-market accounts. This role is central to...Work at officeVisa sponsorshipRelocation packageFlexible hours
- Fyxt is seeking a Mid-Market Customer Success Manager to manage and expand an existing portfolio in a remote environment. You will own relationships... ...lead retention and expansion efforts across mid-market accounts. Strong emphasis on collaboration with Sales, Product, and...Remote job
- ...Denise, and I’m the Head of High-Touch (Mid-Market) Customer Success at Ashby. Our team is... ...customer lifecycle. You have experience managing a portfolio of approximately 60 mid-market... ...You’re interested in managing customer accounts with well-defined touchpoints (rather than...Contract workWork at officeFlexible hours
$10k
...want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.About the RoleThe next... ...is the largest untapped growth opportunity in the company, and Account Management owns it.This is a build role, not a maintain role. You...Full timeWork at officeRemote workHome officeFlexible hoursRamp
New York, NY1 day ago- ...expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single... ...be sent from @Rippling.com addresses.About the roleStandalone Account Managers are ambitious AM’s who can manage a more strategic...Contract workWork at officeRemote work3 days per week
Rippling
New York, NY4 days ago - ...work part of your extraordinary career. Mid-market is a Growth Driver for Accenture The... ...Engineering et al. The Sales Executive will be accountable for progressing the sales and... ...Customers from the C-Suite to other Leaders Managed and nurture relationships with Clients...Contract workWork experience placementLive inWork at officeLocal area
Accenture
New York, NY2 days ago $100k - $130k
...professional with experience in managing SaaS renewals? Are you looking... ...in a dynamic and emerging market? If yes, we want to hear from... ...Customer Success Manager for the Mid‑Market segment, you will play... ...Americas. This segment includes accounts of different ICPs, each with...Remote workHome officeElliptic
New York, NY3 days ago$132k - $165k
...move faster in more than 200 markets. By combining global corporate... ...banking with intuitive spend management, bill pay, and travel... ...eliminate manual expense and accounting tasks for customers so they can... ...the team.What you’ll doAs a Mid-Market Customer Success Manager...Work at officeRemote workWork from home3 days per weekBrex
New York, NY1 day ago$180k - $210k
...Technologies is the leading agentic AI platform for hotel and guest management, powering the digital infrastructure for more than 20,000... ...the Role Canary Technologies is seeking a highly motivated Mid-Market Account Executive to join our growing US/Canada sales team. As a key...Work at officeNight shiftWeekend workCanary Technologies
New York, NY2 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Mid-Market Account Manager. Be the first to apply!
Related searches
- interactive marketing manager New York, NY
- education marketing manager New York, NY
- marketing manager New York, NY
- senior email marketing manager New York, NY
- marketing outreach manager New York, NY
- director strategic marketing New York, NY
- marketing manager healthcare New York, NY
- market sales manager New York, NY
- director capital markets New York, NY
- partner channel marketing manager New York, NY