Program Coordinator

Program Coordinator

Make an Impact as a Program Coordinator! Do you enjoy organizing, collaborating, and making a difference in children's lives? We're looking for a dedicated Program Coordinator to help bring vision services to kids across Ohio. In this role, you'll:

• Work closely with the Director of Optometry, Director of Outreach, and Vision Outreach Coordinator to deliver essential vision care
• Facilitate and oversee the OhioSEE Federally Qualified Health Center (FQHC) Network
• Coordinate programs and schedules to ensure smooth operations
• Collaborate with schools, districts, and state organizations to expand access to care
• Manage reporting and provide leadership for staff involved in outreach efforts

This is a chance to combine organizational skills with a mission-driven purpose—helping children see clearly and thrive.

About Us Health Partners of Western Ohio is an independent, non-profit and community-directed organization. We serve low-income areas and places without access to care. We're led by a volunteer Board of Directors. Most of our board members are also patients. Our Mission is to eliminate gaps in health outcomes for all members of our community by providing access to quality, affordable, preventive and primary health care.

Benefits Offered:

• Insurance - Medical, Dental, Vision, Life, and Disability
• 403(b) Retirement with up to 8% match - Starts at 3% and increases with time of service
• Employee Assistance Program
• Paid Time Off (PTO) – Accrued per pay
• Paid Holidays – 7 paid holidays
• Annual Reviews and Increases
• Tuition Reimbursement – Eligible after 2 years of service
• Training Opportunities
• Eligible to apply for the Emerging Leaders Program after 1 year of service

Qualifications:

• High school diploma or GED certificate, required
• Associate Degree in Medical/Vision Office Administration, preferred.

Skills/Abilities:

• High level of organizational skills.
• Ability to prioritize assignments and responsibilities to ensure compliance with established deadlines and protocols.
• Effective oral and written communication skills.
• Ability to work with persons from a wide diversity of social, ethnic and economic backgrounds is necessary.

Essential Functions and Basic Duties:

• Work with the OhioSEE FQHCs to provide vision services for children.
• Coordinate with the Ohio Department of Health and Ohio Optometry Association regarding schools requesting vision services.
• Coordinate with schools/districts to schedule vision services.
• Collaborate with OhioSEE FQHCs to provide vision services according to the needs of the requesting school districts.
• Maintain the program schedule and calendar.
• Supervise program staff.
• Completes on-site visits with vision teams to support positive workflow and provide feedback.
• Travel will be required to oversee the provision of vision services.
• Works to maintain best practices for the teams.
• Coaches employees to achieve peak productivity and performance.
• Evaluates performance and recommends merit increases, promotion, and disciplinary actions.
• Prepares vision consent forms and ensure delivery to schools.
• Provides school staff with necessary schedule, consents, and necessary promotional materials for the program to operate.
• Orders all supplies for the program.
• Coordinate the registration of patients to allow for services to begin at the time of team arrival.
• Assists the Director of Optometry, Director of Outreach, and Vision Outreach Coordinator as needed.
• Coordinate the movement of vehicles and equipment for the teams to provide services.
• Schedules maintenance and cleaning (semi-annual) on all vision vans.
• Collect data reports from network organizations.
• Completes data reports.
• Coordinate network meetings.
• Works with the Billing Supervisor and staff to ensure claims are submitted in a timely manner.
• Work with the Finance Supervisor and staff to ensure network organizations are paid in a timely manner.
• Receives calls and schedules appointments.
• Answers/screens telephone calls and forwards to appropriate personnel.
• Records phone messages and distributes appropriately.
• Accurately enters patient information into the computer.
• Assembles patient medical record.
• Accurately documents in patient medical/vision record as needed.
• Copies income verification and enters information into Electronic Health Records.
• Retrieves lab reports/patient records from other health care providers.
• Accurately types and sends correspondence, memos, notices, and reports.
• Sorts, files, and retrieves correspondences, records, and documents upon request.
• Operates standard office machines and equipment.
• Cross-trains in other areas of office procedures.
• Collects and accurately input patient payments into practice management system.
• Participates in the Quality Improvement Program and serves on other committees as assigned.
• Performs miscellaneous job-related duties as assigned.

Work Environment: Work is primarily sedentary, demanding sitting, walking, lifting, and bending. Those physical movements and the degree of mobility, manual dexterity, and hand-eye coordination commonly associated with duties in an office setting will be performed repetitively. This also includes bending, twisting, reaching, lifting, pulling, pushing, and walking. The ability to distinguish letters and symbols and utilize telephones, computer terminals, fax machines, and copiers is required. The work environment characteristics described here represent those employee encounters while performing the essential functions of this job. Reasonable accommodation may be provided to enable individuals with disabilities to perform essential functions. Working under stressful conditions, as well as irregular hours, may be required.