Principal Product Manager, Enterprise Change Management

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. At Toast, we are committed to empowering our customers by providing the technology, resources, and community they need to thrive. While our roots are in food service, we are rapidly expanding into adjacent markets and international territories. Our mission is to build a world-class publishing and configuration platform that supports the diverse needs of all Toast customers, regardless of their industry, location, or the size of their business. As a member of the Configuration Platform team, you will be at the heart of Toast’s most critical infrastructure. We are the high-concurrency engine powering live system updates across the entire Toast ecosystem. This platform powers how business-critical data is created, versioned, and deployed across Toast—from menus and pricing to taxes and operational rules. Whether it’s a menu change in Ireland or a pricing update for a 100 location enterprise, it all flows through our systems.

We give customers the confidence and precision tools they need to manage complex configurations and run their global businesses with ease. Beyond serving end-users, we are an ever-evolving internal platform. We aim to empower other Toast engineering teams to build, deploy, and scale their own features quickly on top of our robust architecture. We’re looking for a Principal Product Manager to drive the vision, strategy, and execution of our configuration and change management experience across the Toast platform. You’ll work closely with engineering, design, and go-to-market teams to craft an experience that supports our customers and the needs of their business. A day in the life (Responsibilities) - Own and evolve the product strategy for Toast’s configuration platform, with a focus on: - Designing systems that safely manage changes to critical business data, including validation, versioning, auditability, and rollback at scale - Building and evolving a configuration platform that works for SMB, multi-unit operator, and Enterprise use cases across the Toast experience - Exploring and integrating automation and AI-assisted (‘agentic’) workflows into configuration and publishing experiences - Build platform capabilities that enable other Toast teams to develop, test, and deploy configuration-driven features independently - Build and maintain a roadmap in alignment with business OKRs, customer needs, and technical feasibility - Drive feature development from ideation through launch—writing clear specs, collaborating with engineering and design, and measuring success - Partner with customer-facing teams and other development teams to gather insights and evangelize product value - In partnership with engineering and design counterparts, lead a development team by providing clear direction, setting priorities, and fostering a culture of customer-centricity, innovation, and accountability - Embrace and advocate for the use of AI tools to accelerate product discovery, streamline execution, and explore new product experiences - helping shape how we build and what we build. What you'll need to thrive (Requirements) - 8+ years of product management experience, including significant ownership of a technical platform or infrastructure products - Strong track record of delivering user-facing features in fast-paced environments - Experience working on systems involving APIs, data models, or distributed architecture - Analytical rigor—you use data to make decisions and validate assumptions - Empathy for restaurants and a passion for improving their day-to-day - Excellent communication skills and ability to influence without authority AI at Toast At Toast, one of our company values is that we're hungry to build and learn.