Cruise Operations Associate A

Job Description

Job Description

Job Summary:

This position is the individual on staff of the Canaveral Port Authority who assists in the execution of paid parking lot activities. This position reports to the Cruise Operations Supervisor. The Canaveral Port Authority is a 24/7 operation: 365 days a year.

Essential Functions:

• Strong customer service approach when interacting with guests, cruise line customers, ground transportation operators, and Port Canaveral visitors.
• Collect and safeguard parking fees collected from users of Canaveral Port Authority parking lots in accordance with CPA procedures.
• Safely facilitate the movement of vehicular and pedestrian traffic in areas surrounding the assigned cruise terminals. Direct charter buses, passenger shuttles, and taxis to designated drop-off and loading areas. Direct parking lot users to designated parking areas, i.e., employees, passengers, visitors, vendors, and crewmembers.
• Enforce parking restrictions and assist in identifying unlicensed taxis and shuttles. Assist in providing safety and security for users of parking lots and other outside facilities. Guard against abuse of CPA parking facilities. Lock and secure gates as directed at the close of business.
• Cooperate with departments as assigned to support events, functions, or other accommodations.
• During emergency conditions, all CPA employees are automatically considered essential employees and may be subject to recall. These events may include, but are not limited to, natural, man-made, or public health emergencies. Employees may be expected to perform emergency and/or recovery operations outside of their normal assigned responsibilities and routine working hours.
• Perform other duties as assigned.

Minimum Qualifications:

• High School Diploma or GED equivalent
• Must be 18 years old
• Bilingual is preferred
• Must be willing to work a variety of shifts including weekends and holidays
• Must be able to follow verbal and written instructions and communicate information effectively
• Must have ability to perform basic computer skills

Licenses / Certification Required:

• Must possess a valid Florida Driver’s License or have the ability to obtain one within 30 days

Physical Requirement:

• Must be able to work in all types of weather
• Must be physically able to stand for long periods of time. Tasks involve the intermittent performance of physically demanding work, typically involving some combination of reaching, bending, stooping, kneeling, or crouching, and that may involve the lifting, carrying, pushing, and/or pulling of moderately heavy objects and materials (20-50 pounds).

Environmental Requirements

• Outside for 8-10 hours a day

The Canaveral Port Authority is an EEO employer – M/F/Vets/Disabled