Mac Helpdesk Specialist — Onsite Cary, First‑Line Support
Red Oak Technologies
Red Oak Technologies in Cary, NC is hiring Helpline Analysts to provide first-line support by phone, email, and chat. You will troubleshoot basic macOS and iOS issues and log tickets in ServiceNow or a similar system while escalating unresolved problems. The role requires 1–2 years of helpdesk or customer-support experience, hands-on Mac familiarity from school or internships, and the ability to follow workflows, document solutions, and communicate clearly with customers. #J-18808-Ljbffr Red Oak Technologies
Vacancy posted 1 day ago
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