Inside Sales / Customer Service Rep

Inside Sales Representative

Inside Sales Representative job necessitates determining, generating, and capturing the sales inside the organization. The main task involves taking orders of existing customers and securing prospective new clienteles by telephone communication or by visiting. It is essential for the Inside sale representative to effectively provide the detailed information on various products, programs or services offered by the company.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Drive profitable growth through developing and maintaining contact with all customers in the market area to ensure high levels of customer satisfaction.
• Generate and support quotations compliant with technical and commercial accuracies for products and services.
• Develop and maintain customer relationships working in concert with the Outside Sales /Technical Account Lead.
• Work with customers to resolve complaints and answer all technical and non-technical and commercial concerns.
• Stay current on all new and existing products, specifications, bulletins and catalogs / literature of our manufacturers and monitor the status of others operating in the marketplace.

Qualifications:

• 3 years of experience in the industrial / mining / energy industry and water/wastewater with respect to equipment and system operations related to pumps, valves, motors, flow path equipment and electrical controls.
• Able to present technical merits of a product or engineered solution from maintenance technicians through senior level management.
• Strong familiarity with Microsoft Office programs including skills to navigate web-based literature and programs.
• Strong consideration for with ERP "Sage" operating system.
• Candidate must have strong interpersonal skills to communicate clearly and work across the organization. Able to work as part of a team.
• Full understanding of pricing and proposal models.
• Able to read and interpret maintenance and repair manuals and electrical / mechanical schematics for use in troubleshooting plant / equipment issues.
• Able to organize and prioritize workload to maximize efficiency.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.