IT System Administration

IT Systems Administrator

As an IT Systems Administrator, you will support the enterprise platforms and day-to-day IT services that keep our hybrid workforce connected and productive. You will help manage Microsoft 365, Intune, HubSpot CRM, and Five9 Contact Center while serving as a key first point of contact for incoming IT requests. This role is a great fit for an experienced IT professional who enjoys solving problems, communicating clearly, taking ownership, and improving systems and support processes in a remote-first, contact center-focused environment where responsiveness and reliability matter.

Key Responsibilities

• Service Desk & Ticket Triage
• Remote Workforce Support
• End-User Support
• System Administration
• Patch, Asset & Operational Management
• Contact Center System Support (Five9)
• User Lifecycle Management
• Problem Solving & Solution Ownership
• SME Development & Continuous Improvement
• Documentation & Knowledge Management

Qualifications

Required

• 3+ years of experience in IT support or system administration
• Hands-on experience with Microsoft 365 tenant administration
• Experience with endpoint/device management (Intune or similar MDM)
• Experience with Help Desk or ticketing systems
• Experience supporting a remote workforce
• Demonstrated ability to troubleshoot complex issues and drive resolution
• Strong verbal and written communication skills, including the ability to clearly explain issues and present solutions
• Self-motivated with the ability to work independently and manage competing priorities
• Willingness to support evenings and weekends as business needs require

Preferred

• Experience with HubSpot CRM or similar platforms
• Exposure to contact center solutions (Five9 or equivalent)
• Familiarity with identity and access management concepts (MFA, SSO, RBAC)
• Interest or experience in cloud technologies (Azure), DevOps, or automation
• Relevant certifications (Microsoft, CompTIA, or equivalent)

Working Conditions

• Must reside in the Tampa Bay market
• Hybrid role requiring at least 2 onsite days per week, with additional onsite support as needed for hardware, onboarding/offboarding, or incident response
• Supports a remote-first workforce and live contact center operations
• Occasional evening or weekend support may be required
• Works in a fast-paced environment with competing priorities and urgent escalations