Operations Support Manager

Job Description

Job Description

We are seeking a dynamic Operations Support Manager to lead hotel operations with a focus on team development, guest satisfaction, and financial performance. This is a high-impact leadership role designed for a hands-on operator who thrives in a fast-paced, people-first environment. The position requires living on-site during assignments and frequent travel to support various hotel locations within our portfolio.

The ideal candidate will be a proactive problem-solver, an effective communicator, and a strong team builder who aligns with the company’s values and commitment to excellence. This position requires 24-hour availability, living on property during the assignment, and frequent travel.
Compensation:

$65,000

Responsibilities:

• Recruit, hire, train, and mentor staff while managing performance in alignment with company policies and legal standards.
• Handle essential administrative tasks such as payroll, deposits, and operational compliance tracking.
• Facilitate regular staff meetings, trainings, and department check-ins to build team alignment and operational consistency.
• Oversee facilities upkeep, event planning, and ensure compliance with all safety and regulatory requirements.
• Ensure a high standard of guest satisfaction by being present, responsive, and solution-oriented.

Qualifications:

• Proven ability to manage and develop teams, delegate effectively, and foster a culture of accountability and continuous improvement.
• Technically competent and eager to continue learning and sharing knowledge.
• Committed to maintaining a safe, respectful, and inclusive work environment that supports diversity and minimizes staff turnover.
• Business-savvy with a strong understanding of budget management, cost control, and strategic alignment in a fast-changing environment.
• Strong analytical, problem-solving, and project management skills with the ability to design efficient workflows and lead initiatives to completion.

About Company
Focused on what matters: Relationships, Reputation, and Returns

At ARK, our vision is to positively impact and our mission is to raise the bar on what relationships, reputation and returns mean in hospitality. We are passionate about owner results with proven systems, talent and intentional culture to fuel optimal outcomes. Get onboard with all things ARK!