Operations Support Coordinator

Operations Support Coordinator

Ace Retail Group (ARG), is a division of Ace Hardware Corporation that owns and operates several Ace brands. ARG is one of the largest hardware retailers in the United States and has two headquarters located in Lenexa, KS and Farmington Hills, MI. ARG's origins date back over a century and operates over 250 neighborhood stores located throughout the United States. Great people make ARG stand out in our industry, and we are looking for individuals who strive for personal and professional growth, and who want to work with a company founded on (and still led by) our solid Core Values of: Winning, Excellence, Love, Integrity, Gratitude, Humility and Teamwork.

The Operations Support Coordinator at Westlake Ace Hardware plays a vital role in ensuring the smooth and efficient running of B2B operations, with a strong focus on inventory management and order fulfillment. Contributing to a positive customer experience.

Key Responsibilities

• Inventory Integrity: Maintaining the accuracy and availability of a CFC's inventory, ensuring the right products are in the right place at the right time.
• Receiving & Replenishment: Properly receiving purchase orders from vendors and collaborating with the manager for efficient replenishment of stock.
• Addressing Inventory Discrepancies: Researching and correcting inventory errors, such as overages, shortages, and damaged goods, and working with management to find solutions.
• Maintaining Inventory Accuracy: Utilizing reports and programs, including daily cycle counts, to ensure the ongoing accuracy of inventory records.
• Picking Orders & Stocking: Following established procedures for picking accurate orders as well as making sure all stock is put up with accordance to our SOP's.
• B2B Operations Support: Providing oversight and assistance in various operational functions, including order fulfillment, location code integrity, routing, driving, order picking, managing inventory levels, and coordinating preparation for physical inventories.
• Routing & Delivery Flow: Learning routing software, to route out the market drivers. Sharing knowledge with other B2B associates, and keeping the flow of deliveries going.
• Customer Service: Consistently providing amazing customer service to both internal and external customers and being willing to assist in any area needed to achieve B2B goals.

Qualifications

• Experience: Previous warehouse experience is often preferred.
• Skills: Strong critical thinking and problem-solving abilities, excellent communication and organizational skills, keen attention to detail, and the capability to research and determine the root cause of delivery flow issues.
• Teamwork & Independence: Ability to work both independently and as part of a team in a fast-paced environment.

In essence, the Operations Support Coordinator at Westlake Ace Hardware is a key player in ensuring that B2B's deliveries are well-managed and that the overall operations contribute to a positive experience for both customers and staff.

Compensation Details

$18-$19 An Hour