Field Operations Coordinator

Job Description

Job Description

About Guardian

Guardian responsibly handles the world's IT assets, earning the trust of our partners, our people, and the planet. With eight service hubs and a nationwide fleet of mobile shred and wipe trucks, Guardian operates at scale across the continental U.S. We deliver secure data destruction, IT packing and logistics, and full data center decommissioning- all as a single, reliable provider. Our mobile units can shred up to 5,000 hard drives or wipe 300 devices onsite in a single day, giving clients unmatched speed, security, and confidence.

Guardian is growing fast, innovating even faster, and building a world-class team to match. If you want to join a company where operational excellence, continuous improvement, and real impact are part of the everyday culture, Guardian is the place to do your best work.

We're growing fast- do you want to grow with us?

The Role

This is a project coordination role for someone who thrives on making things run smoothly behind the scenes. You'll be the engine that keeps Guardian's operation moving—coordinating techs, trucks, schedules, and supplies to ensure every job is prepped, staffed, and ready to execute.

You won't be managing people directly or talking to clients—but you'll be the critical link between our Client Operations team and our field teams. When a job needs to go live, you're the one who makes sure everything is ready so our field team can deliver the Guardian WOW.

What You'll Actually DoCoordinate Labor & Job Assignments Nationwide

• Assign technicians to jobs based on skills, location, and availability
• Track open jobs and balance workload across the country
• Work with the National Field Manager to adjust capacity and fill gaps

Own Pre-Job Readiness

• Confirm trucks, tools, and supplies are ready before every job
• Validate site access, parking, scheduling windows, and logistics details
• Make sure jobs are 100% set 48 hours before they go live- no surprises

Support Client Operations Managers & Coordinators

• Partner with Client Ops to prep jobs and align crews
• Join internal kickoffs to surface any potential issues early
• Be the go-to for live execution problems (not client-facing, but critical)

Track Performance & Spot Improvement Opportunities

• Monitor job completion data and technician productivity
• Identify recurring issues in planning or deployment
• Recommend process improvements to Field Ops leadership

Keep the Machine Running

• Ensure techs know where to be, when, and what to bring
• Escalate risks or gaps before they become problems
• Make the system better, not just react to what's broken

What You Won't Be Doing

Let's be clear about what this role isn't:

• You won't manage techs directly
• You won't communicate directly with clients
• You won't quote jobs or manage profitability

This role is focused and operational- you're keeping the system running smoothly, not building strategy or leading teams.

Who You Are

You're an operator who gets it. You know how jobs fall apart- and how to keep them from doing so. You're organized, calm under pressure, and two steps ahead. You make other people's jobs easier because you're on top of the details.

You're a team player. You work well across functions, keep people in the loop, and don't need to be the center of attention. You show up, do the work, and improve every week.

You're ready for hands-on work. You like staying busy, solving logistical puzzles, and making sure things don't fall through the cracks. You're comfortable in a support role where you coordinate rather than direct.

What You Need to HaveRequired:

• 3-5 years of experience in project coordination, dispatch, operations support, or logistics
• Strong understanding of job readiness, scheduling, and labor coordination (shred experience is a big plus)
• Ability to juggle multiple jobs simultaneously without losing the details
• Comfortable with tools: Excel/Google Sheets, scheduling software, job trackers, and SOPs
• Excellent communication skills—you can talk to field techs, PMs, and leadership clearly and effectively

Preferred:

• Direct experience in shred operations, data destruction, or ITAD services
• Background as a Project Coordinator or in national-scale operations
• Experience with project management tools
• Any certifications in project coordination, logistics, or operations

Why Guardian?

• Stable, growing company: We're expanding our national operations
• Collaborative team: Work with Client Ops, Field Ops, and leadership across the organization
• Important role: Your coordination keeps jobs running smoothly across
• Good benefits: Competitive pay and benefits package

Ready to Apply?

If you have 3-5 years of experience in operations coordination, dispatch, or project support and want to be part of a fast-growing company, we want to hear from you.

Apply with your resume and a brief note about your relevant experience.