Lab Customer Service Rep

Roles and Responsibilities Provides customer service in a timely and professional manner. Communicates results as needed to Laboratory clients: clearly, accurately, and effectively. Serves as a resource to Synchrony Lab customers for test requirements, specimen submission, and other laboratory policies and procedures. Communicates directly with lab courier service concerning the transportation of specimens and supplies. Answers and directs all phone calls and fax transmissions, in regards to patient inquiries, courier logistics, and service issues. Handles complaints, provides appropriate solutions and alternatives according to Synchrony Lab policies and procedures and follows up to ensure resolution. Keeps work surfaces clean and orderly. Other duties as assigned. Qualifications Education: High School / GED Experience: 0-1 years Licenses and Certifications Prior customer service experience preferred. Previous experience in a healthcare setting preferred. Benefits Weekly pay, health and dental after your first month, student loan repayment, a competitive 401(k) match, and more! #J-18808-Ljbffr