Practice Manager

Commonwealth Dental Clinic is a fast paced and high energy office located in the beautiful downtown Roanoke. Our goals are to provide excellent patient care and having them leaving with a wonderful smile. If you have great communication skills, ready for teamwork, are hardworking and strive for excellence we are ready to add you to our team.


Practice Manager- Full Time

Commonwealth Dental Clinic - Downtown Roanoke, VA

Lead with Purpose. Change Lives Every Day.

Commonwealth Dental Clinic is a mission-driven dental practice located in the heart of downtown Roanoke. We are dedicated to providing affordable, high-quality dental care to patients who need it most. Our clinic focuses on emergency dental treatment, extractions, oral surgery procedures, dentures, and access-to-care dentistry for Virginia Medicaid and cash-pay patients.

We are seeking an experienced, compassionate, and results-oriented Practice Manager to lead our team and oversee the daily operations of a fast-paced, high-volume dental practice. This is an opportunity to make a meaningful impact in the community while building and developing a high-performing team.

Position Summary

As a Practice Manager, you will ensure the efficient operation of a fast-paced dental office and lead a successful team that consistently meets and exceeds patient, practice, and organizational expectations. You will be responsible for team leadership, patient experience, operational excellence, financial performance, and compliance while supporting a mission focused on serving Medicaid and cash-pay patients.

Responsibilities

Team Leadership & Culture

• Conduct regular team huddles to promote communication, alignment, and accountability.
• Foster open communication by providing organizational updates, practice goals, and ongoing staff development.
• Recruit, train, coach, and develop team members.
• Build and nurture positive working relationships with doctors, hygienists, assistants, and administrative staff.
• Create a culture centered on patient care, teamwork, and continuous improvement.

Operations & Compliance

• Ensure efficient day-to-day operations and patient flow in a high-volume practice environment.
• Stay current with OSHA, HIPAA, ADA, infection control, and other regulatory requirements.
• Maintain annual OSHA, HIPAA, BLS, and infection control training as required by law.
• Monitor schedules, productivity, and clinic performance.
• Ensure compliance with Virginia Medicaid and company policies.

Growth & Patient Experience

• Champion exceptional patient service and satisfaction.
• Support new patient growth through community outreach and marketing initiatives.
• Help patients navigate treatment options, financial arrangements, and access to care.
• Resolve patient concerns professionally and compassionately.

Financial Performance

• Ensure the practice is meeting production, collection, and profitability goals.
• Monitor key performance indicators and develop action plans to address areas of concern.
• Support Medicaid and cash-pay workflows to maximize efficiency and patient access.
• Assist in budgeting, expense management, and operational planning.

Qualifications

Required

• High school diploma required; college degree or equivalent experience preferred.
• Minimum of two years of dental management experience.
• Strong leadership, organizational, and communication skills.
• Ability to lead a team in a fast-paced, high-volume environment.
• Maintain annual OSHA, HIPAA, BLS, and infection control certifications as required.
• Proficiency with computers and dental practice management software.

Preferred

• Experience with Open Dental practice management software.
• Experience with DentaQuest Medicaid administration and claims processing.
• Strong understanding of Virginia Medicaid dental programs.
• Experience managing oral surgery, extraction-focused, or denture practices.
• Knowledge of treatment planning, insurance verification, and revenue cycle management.
• Bilingual (English/Spanish) candidates are encouraged to apply.

What We're Looking For

The ideal candidate is:

• Passionate about serving Medicaid and underserved patient populations.
• A strong leader who can inspire, coach, and hold teams accountable.
• Comfortable managing a busy practice focused on emergency care, extractions, and dentures.
• Driven by results while maintaining compassion and empathy.
• Committed to creating an exceptional patient experience.

Benefits

• Competitive salary
• Performance-based bonus opportunities
• Paid time off
• Health benefits
• Leadership development and growth opportunities
• Opportunity to make a meaningful impact in the Roanoke community

Join Our Mission

At Commonwealth Dental Clinic, we believe everyone deserves access to quality dental care regardless of their circumstances. If you're a motivated leader who thrives in a fast-paced environment and wants to make a difference in the lives of patients every day, we'd love to meet you.

Apply today and help lead a practice that is restoring smiles, relieving pain, and serving the Roanoke community with compassion and excellence.