Patient Access Representative I

Department: Patient Access

Schedule/Status: Varies: Full Time

Standard Hours/Week: 40

General Description: This position reports to the Patient Access Manager and/or Supervisor. The Patient Access Representative (PARI) is responsible for promoting and demonstrating Parrish Healthcare’s Culture of Choice®; Performs Registrations at any of Parrish’s hospitals or off-site locations. Interviews patients to obtain all pertinent demographic, insurance, and clinical information for entry into EMR. Contact providers as needed. The position shall exemplify the desired Culture of Choice® and philosophies of Parrish Healthcare.

Key Responsibilities:

Interview patients, their relatives, or other responsible individuals to obtain all necessary information.

All interactions are conducted in a professional manner, following H.E.A.R.T. guidelines, to provide exemplary Customer Service.

Data obtained and entered in the system is accurate and free of errors and is complete.

All processes requiring verification/signatures/authorizations are completed in a timely and accurate manner for assigned tasks

Understand/explain policies regarding services, pricing, insurance billing, and payment of account.

Obtain or create copies of necessary supporting documentation and ensure they are saved according to policy.

Work with physician offices and ancillary departments, providing information when necessary or forwarding relevant documents.

Answer incoming calls in a timely and professional manner.

Make outgoing calls to patients and providers as needed to obtain updated/corrected order information.

Meets/exceeds performance expectations and completes work within the required timeframe.

Attends in-service presentations and completes mandatory education.

Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement”.

Successfully complete annual net learning modules and other assigned classes by established deadlines.

Follow EMTALA, HIPAA, and other regulatory guidelines.

Proactively identify problems and safety issues within the department and the hospital that place any patient, visitor or staff member at risk of injury; Reports any medical errors or safety concerns within the organization utilizing the hotline, RL or through direct report to Supervisor/Manager or Director.

Performs similar or related duties as assigned.

Knows fire, disaster and safety procedures and regulations as it pertains to the work area.

Formal Education:

High School Diploma or GED required.

Work Experience:

No experience required; 1 to 2 years of related experience preferred.

Required Licenses, Certifications, Registrations:

N/A

Full Time Benefits:

Eligible to participate in a number of PMC-sponsored benefits, including:

Benefits Start on Day 1

Health, Dental and Vision Insurance

403(b) Retirement Program

Tuition Reimbursement/Educational Assistance

EAP, Flex Spending, Accident, Critical and Other Applicable Benefits

Annual Accrual of 152 Personal Leave Bank (PLB) Hours